Italian Speaking Customer Service Agent

Recruiter:

RMV Solution

Job Ref:

RMV 0066

Date posted:

Wednesday, April 10, 2024

Location:

CapeTown, South Africa

Salary:

R190,000 per Annum

SUMMARY:
Italian Speaking Customer Service Agent

POSITION INFO:

Brief CSSR Job description

• Work for a prestigious airline brand on various work streams

• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languages

• Work on airline reservations systems & handle voice calls in English & Italian including written correspondence.

• Fully paid product and systems training provided.

• Daily interactions with international passengers with queries and compliments

• Required to meet specific key performance indicators and meet expected client service levels.

• Demanding and time-sensitive call centre environment

Requirements

• Native level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered)

• Located in South Africa preferable

• Permanent residence permit/ South African ID holders only

• Excellent Computer literacy & technical skills

• No criminal record.

• Flexibility to work shifts

• Previous customer service experience preferred

Employment terms and conditions

1. Remuneration: R190 000 CTC per annum

2. Full-time, Permanent contract: 40 hours per week at 8-9 hours shifts per day

3. Rotational shifts Mondays – Fridays include rotational Saturdays, Sundays & public holidays as operationally required. Working hours may be subject to change depending on client requirements.

4. Training: 4- 6 weeks (Fully Paid).

5. Probation period: 4 months

6. Health insurance benefit (Paid for by the Company)

7. Office-based or Remote position available

PLEASE NOTE: Own home Fibre internet line & UPS solution required for work from home option.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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