SUMMARY:
The Sales Representative serves as the primary point of contact for new and prospective clients, responsible for converting design enquiries into signed projects.

POSITION INFO:

Job Description: Internal Sales Representative

Position Overview

• Department: Sales

• Reports To: Directors

• Location: Muizenberg, Cape Town (with travel to client sites across Cape Town and surrounds)

• Employment Type: Full-Time

Role Summary

The Sales Representative serves as the primary point of contact for new and prospective clients, responsible for converting design enquiries into signed projects. Utilizing a consultative sales approach, this role involves understanding client spatial requirements, aesthetic goals, and budgets, then guiding them from initial enquiry through quoting, design discussions, and project sign-off in collaboration with the fabrication team. Building strong relationships with architects, builders, and interior designers is key to generating repeat and referral business.

Key Responsibilities

• Respond to and follow up on incoming enquiries (phone calls, email, social media, referrals) promptly and professionally.

• Conduct site visits to measure, assess feasibility, and evaluate client requirements for balustrades, gates, pergolas, staircases, and bespoke steel fabrication projects.

• Prepare accurate quotes based on materials, design complexity, finishes, and installation requirements.

• Present design options and material/finish selections to clients (e.g., powder-coated vs. raw steel, cable railing vs. bar infill, fixed vs. retractable roofing).

• Build and maintain relationships with architects, builders, interior designers, and property developers to drive referral business.

• Liaise between clients and the workshop/fabrication team to ensure design intent, technical specifications, and delivery timelines are clearly communicated.

• Follow up on outstanding quotes and proposals to convert leads into confirmed projects.

• Manage the sales pipeline and maintain up-to-date client and project records within CRM systems or project trackers.

• Attend site visits during installation when needed to manage client expectations and resolve on-site queries.

• Support marketing efforts by gathering photos of completed projects, collecting client testimonials, and identifying content for brochures and social media.

Qualifications & Requirements

Required

• 3+ years of sales experience, ideally within construction, architecture, interior design, or a related trade/steel industry.

• Strong communication and relationship-building skills, comfortable engaging with homeowners, architects, and contractors.

• Ability to read basic architectural drawings and plans.

• Comfortable conducting site visits and taking accurate measurements.

• Valid driver''s license and own reliable transport.

• Well-organized with strong follow-up discipline regarding quotes and leads.

Preferred

• Background or interest in design, architecture, or fabrication/metalwork.

• Experience quoting custom or made-to-measure products.

• Familiarity with CRM tools or project tracking systems.