Internal Sales Person (Chemical Industry)

Recruiter:

Sci Tech Placements

Job Ref:

CPT000066/MC

Date posted:

Thursday, June 4, 2026

Location:

Durban, South Africa

SUMMARY:
We are looking for an Internal Sales Person in the Chemical sector, Durban

POSITION INFO:

The Internal Sales Person is responsible for supporting the external sales team, managing customer orders, building strong client relationships, and driving revenue growth within the chemical product portfolio. This role ensures efficient order processing, accurate quotations, and excellent customer service to maintain and grow the company’s market presence.

Key Responsibilities

Sales & Customer Service

Respond to customer enquiries via phone, email, and online platforms.
Prepare and follow up on quotations aligned with pricing strategies.
Process sales orders accurately and ensure timely delivery.
Maintain strong relationships with existing customers to ensure repeat business.
Identify upselling and cross-selling opportunities within the product range.
Support external sales representatives with account management activities.

Order Management & Administration

Capture and manage sales orders on the ERP/CRM system.
Liaise with warehouse, logistics, and procurement teams to ensure product availability and delivery timelines.
Monitor order status and proactively communicate updates to customers.
Maintain accurate customer records and sales data.

Product & Technical Support

Provide basic technical guidance on chemical products (training will be provided where necessary).
Ensure correct product specifications and compliance with safety standards.
Assist customers with product documentation such as Safety Data Sheets (SDS).

Market & Sales Support

Assist in preparing sales reports and forecasts.
Track customer buying patterns and provide insights to management.
Support marketing campaigns and promotions.
Stay informed about market trends, competitors, and industry developments.

Experience

2–5 years’ experience in an internal sales or customer service role
Experience within the chemical, manufacturing, industrial, or related sector preferred
Proven track record in sales support and order processing

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