Internal Sales Manager

SUMMARY:
Internal Sales Manager

POSITION INFO:
Qualification

• Matric / Senior Certificate

• Valid drivers license
• Sales experience and staff management
• Adherence to Safety Rules and Regulations.
• Follow Instructions from Executive Directors and done with attention to detail.
• Ensure a clean and neat working environment.
• Use working time productively.

• General office administration.
• Quote Customers via email and/or telephonically.
• Advising customers on the lead-time on order - deliveries / collections in-line with feedback from the Compliance & Logistics Manager.
• Following up on customer account payments/short payments etc.
• Ensuring the customers stay within their credit limit etc.
• Ensuring COD are paid before the product is released.
• Manage staff those reporting directly and indirectly to you.
• Review customer satisfaction survey and action issues and report.
• Provide the daily plan for the day taking into account vehicle availability and overtime.
• Managing customer complaints and completing Corrective action requests.
• Adhering ISO 9001.
• Monitoring customer sales with detailed sales report – and alert when drop in sales and provide solutions/ideas for improvement.
• Build a customer sales data base and sales reports.
• Targeted marketing based off information from customer sales data base.
• Build one-on-one relationships with customers and assist with their growth (tenders, projects, specials).
• Assist customers with technical advice and recommendations.
• Manage distribution of customer gifts.
• Branding awareness and marketing ideas.
• Create and update a FAQ database for knowledge sharing.
• Manage and record leads and allocate where possible.
• Decline customer orders if they have reached their credit limit.
• Hold back orders if payment has not yet been received.
• Communicate directly with customers on delivery times, price increases and current stock levels.
• Manage customer geographical footprints.
• Give price discounts to customers.
• Request documentation from customer (credit app, etc.).
• Provide input into performance reviews.
• Create a customised marketing strategy.
• Discipline those that report to you and manage their performance.
• Load orders onto Pastel.
• Load orders onto the Company WhatsApp group.
• All customer queries, technical data sheets, pricing etc.
• Management of petty cash (small cash purchases).
• Notify Executive Director of any issues being experienced with the computer and printer etc. to ensure it can be replaced in a timeous manner as to not affect customer service/experience.
• Generate all customer invoices.