Inbound Sales Consultant

SUMMARY:
Our well-established FMCG client is looking for a well-presented, customer focused, friendly, fully bilingual team member.
Your bubbly personality and client centric focus is needed for assisting clients, solving queries and closing sales. 
A good, clear, welcoming telephone voice is vital.

POSITION INFO:
REQUIREMENTS

• Matric, relevant qualification advantageous
• 2 – 3 years’ experience in a similar role
• Extensive computer literacy skills such as Excel, Outlook, Omni (advantageous)
• Must be able to work as part of a team
• Excellent written and verbal communication skills, in both Afrikaans and English
• Must be organised, great attention to detail and have a pro-active attitude
• Good telephone and email etiquette 
• Ability to understand the FMCG trade
• Reliable transport to and from work

• Handling of all inbound sales queries and orders
• Assisting customers face to face, telephonically and via email and WhatsApp
• Verifying orders, including customers' personal information and payment details
• Data capturing onto internal computer system
• Quotes to existing and potential clients
• Informing clients of stock availability, stock alternatives and lead times
• Accurate invoicing to clients
• Analyse sales reports with continuous feedback to department Manager
• Expediting orders through internal liaison
• Time management and delivering timeous responses to customer’s requests are crucial
• Maintaining and updating sales and customer records
• Supporting the sales department with other administrative tasks, as required.