Inbound Lead Response / Call Center Agent

Recruiter:

Pro Personnel

Job Ref:

RTB002880/YDG

Date posted:

Friday, August 29, 2025

Location:

Kempton Park, South Africa

Salary:

R 8500.00

SUMMARY:
Our client, is a leading debt counselling firm in South Africa, dedicated to helping individuals regain control of their finances. With a strong reputation for ethical practices and client-focused solutions, they provide expert guidance and support to those struggling with debt, ensuring long-term financial stability and peace of mind.

POSITION INFO:
Requirements:
Minimum: Matric.
* Prior experience in tele sales or internal sales is essential.
* Debt counselling knowledge is an advantage.
* Excellent spoken communication with a natural ability to influence and persuade.
* Clear and professional written communication; native English fluency is essential.
* Skilled in active listening and quickly establishing rapport with others.
* Strong focus on customer needs, paired with a solution-driven mindset.
* Well-organized and reliable with strong follow-through.
* Comfortable using basic computer programs, including MS Office and CRM systems.
* Goal-driven and able to thrive in a dynamic, fast-paced setting

Key Responsibilities:
* Call and follow up with leads generated through inbound sources (website, ads, campaigns, referrals, etc.).
* Understand customer needs and provide suitable information on products or services.
* Qualify leads and update CRM with accurate customer details and call outcomes.
* Persuade and guide prospects towards conversions (sales, appointments, or sign-ups).
* Maintain daily/weekly lead call targets, conversion ratios, and follow-up schedules.
* Handle sales queries, objections, and escalate complex cases to Management.
* Ensure compliance with company policies and always maintain professionalism.
* Work closely with Management / Team Leader to provide feedback on lead quality and campaign performance

Similar jobs you might be interested in:

Inbound Lead Response / Call Center Agent
Location: Kempton Park
Salary: R 8500.00
Our client, is a leading debt counselling firm in South Africa, dedicated to helping individuals regain control of their finances. With a strong reputation for ethical practices and client-focused solutions, they provide expert guidance and support to those struggling with debt, ensuring long-term financial stability and peace of mind.
Today

Internal Sales - Concrete
Location: Johannesburg
Salary: 300 000 Annually
ð Be the deal-closer behind the desk – construction sales without the hard hat!
17 days ago

Credit Operations Manager
Location: Pretoria
Salary: Commensurate with experience
Credit Operations Manager needed...
50 days ago

Procurement Coordinator
Location: Roodepoort
Salary:
2 days ago

Telesales Consultant
Location: Johannesburg
Salary: R12 000.00 – R18 000.00 dependent or experience and proven track record
Seeking a motivated Telesales Consultant with 2+ years’ experience to make outbound calls, generate leads, and set appointments. IT, ISP, or MSP industry experience is a plus.
14 days ago

Team Leader â Sales Contact Centre - Roodepoort
Location: Johannesburg
Salary: R46 000 Monthly
Role OverviewThe Sales Contact Centre Team leader is responsible for leading and managing a team of sales agents to maximise revenue opportunities and exceed sales targets. This role combines management, coaching, and operational oversight to ensure the delivery of high-quality customer interactions, efficient sales processes, and consistent achievement of performance metrics. The Team leader play...
14 days ago

Internal Sales Support
Location: Johannesburg
Salary:
21 days ago

Technical Sales Rep.
Location: Johannesburg
Salary: Monthly
Industry: Compressor SystemsTravel Requirement: Â±70% (limited overnight travel)Our client, a leading player in the compressor industry, is seeking a driven, results-oriented Sales Representative to join their dynamic sales team. This is a fantastic opportunity for a motivated individual to shape sales strategies, grow revenue, and build strong, lasting relationships across direct and distributor ...
7 days ago

Call Handler & Customer Service Agent
Location: South Africa
Salary: R15 500 - R19 000
As a call Handler & Customer Service agent, you will support UK-based energy efficiency programs by managing inbound and outbound calls, verifying customer eligibility, and coordinating surveys and installations.
24 days ago

Passenger Vehicle Head of Aftersales (OEM Level) - Gauteng, Midrand
Location: Johannesburg
Salary:
Remuneration: Market Related dependent on skill set, knowledge, and experience Purpose Of The Job: To lead and oversee the entire aftersales value chain—including service, parts, accessories, warranty, customer support, and warehouse operations—ensuring exceptional customer experience, operational efficiency, and commercial performance across the OEM’s network. This str...
43 days ago

Inbound Lead Response / Call Center Agent

Similar jobs you might be interested in:

Jobseekers

Recruiter

General