Telesales Consultant

SUMMARY:
Seeking a motivated Telesales Consultant with 2+ years’ experience to make outbound calls, generate leads, and set appointments. IT, ISP, or MSP industry experience is a plus.

POSITION INFO:

Telesales & Business Development

• Conduct high-volume outbound calls daily to prospective clients to generate interest in our IT solutions and services (ISP, MSP, IT solutions).
• Identify and qualify new leads, understanding their needs and matching them with our offerings.
• Proactively source new prospects via LinkedIn and other lead-generation methods.
• Follow up on inbound and marketing-generated leads to nurture opportunities.
• Present and clearly articulate product and service benefits to potential clients over the phone.
• Overcome objections and use persuasive communication to drive interest and secure appointments.
• Focus on Fibre, Voice, IT, Cybersecurity and PBX opportunities as key revenue streams.

Pipeline & Sales Process Management

• Achieve and exceed weekly and monthly activity targets
• Build and maintain a robust pipeline of qualified leads.
• Update and manage the CRM system with accurate client information, call outcomes, and follow-up actions.
• Nurture relationships with prospects to move them through the sales funnel.
• Work closely with the sales team to hand over qualified appointments and ensure smooth client transitions.

Teamwork & Reporting

• Collaborate with the sales and marketing teams to refine lead qualification criteria and improve conversion rates.
• Provide regular feedback on client needs, market trends, and competitor activities.
• Participate in team meetings, share best practices, and contribute to achieving team goals.
• Uphold company policies, procedures, and compliance standards (including data protection and privacy laws).

Customer Relationship Management

• Build rapport and maintain a professional, friendly, and customer-centric approach.
• Handle all calls with confidence and enthusiasm to create a positive brand impression.
• Ensure consistent follow-ups and timely communication to strengthen relationships with prospects.

Requirements

• Minimum of 2 years’ telesales experience (IT/ISP/MSP industry preferred).
• Strong track record of achieving or exceeding sales targets.
• Excellent verbal communication, persuasion, and negotiation skills.
• Experience in lead generation, cold calling, and appointment setting.
• Proficiency in using CRM systems and LinkedIn for prospecting.
• Highly motivated, reliable, and target-driven with strong resilience.
• Ability to work both independently and collaboratively in a fast-paced environment.

Preferred Skills

• Knowledge of Fibre, Voice, and PBX solutions.
• Familiarity with IT services and technology solutions.
• Strong organizational skills with excellent attention to detail.