Internal Sales Support

SUMMARY:
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POSITION INFO:

We’re Hiring: Internal Sales Support (3-Month Contract)
Location: Germiston
Start Date: Immediately
Contract: 3-month fixed-term, with the opportunity for permanent placement based on performance

We’re looking for a proactive and organised Internal Sales Support team member to assist our sales department and customers. If you are fluent in Afrikaans, detail-oriented, and thrive in a fast-paced environment, we want to hear from you!

Minimum Requirements:

• Fluent in Afrikaans (spoken and written)

• Matric (Grade 12)

• Previous experience in internal sales or a sales support environment

• Immediate availability

Key Knowledge Areas:

• ERP systems

• Product and store operation knowledge

• Safe lifting and carrying techniques

• Admin procedures and company documentation

• Receiving processes

• Re-order facility and mark-up/gross profit (GP) calculations

• Goods and services provided by the company

Key Responsibilities: Sales Support:

• Manage correspondence between Sales Consultants and customers

• Monitor and update customer accounts

• Provide data and reports to support sales performance

• Track sales targets and assist in lead generation

• Source new sales opportunities via inbound and outbound communication

• Forward qualified leads to the sales team

• Arrange appointments and follow up on outstanding quotes

• Keep consultants updated on order status, promotions, deliveries, and customer queries

Customer Service:

• Provide accurate stock, pricing, and product information

• Communicate order and delivery status to customers

• Resolve queries, including delivery issues, back orders, faulty stock, and account problems

• Update customer contact information

• Promote products and services to stimulate customer interest

• Respond professionally and objectively to complaints

Order Administration:

• Process emailed orders from customers and consultants

• Compile and forward quotations, including price calculations

• Accurately process orders with correct pricing, item numbers, and discounts

• Follow up on quotations that haven’t been converted to sales

If you do not hear from us within two weeks, please consider your application unsuccessful.