Inbound Call Centre Agent

Recruiter:

Durpro Workforce Solutions

Job Ref:

456218883

Date posted:

Wednesday, March 25, 2026

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

Job Title: Inbound Call Centre Agent

Location: Cape Town, Western Cape, South Africa
Employment Type: Full-time

Job Summary

We are seeking a customer-focused and professional Inbound Call Centre Agent to join our team in Cape Town. The successful candidate will handle incoming calls, assist customers with queries, resolve issues efficiently, and deliver a high standard of service while maintaining company policies and procedures.

Key Responsibilities

Answer incoming calls promptly and professionally
Assist customers with inquiries, complaints, and service requests
Provide accurate information about products, services, and processes
Resolve customer issues on first contact where possible
Escalate complex queries to the appropriate department when necessary
Capture and update customer information on internal systems
Maintain detailed records of interactions and transactions
Meet daily, weekly, and monthly performance targets (KPIs)
Adhere to quality assurance standards and compliance requirements
Deliver excellent customer service and build positive customer relationships

Minimum Requirements

Grade 12 / Matric certificate
Previous call centre or customer service experience (preferred)
Strong verbal and written communication skills in English
Good listening and problem-solving skills
Basic computer literacy (MS Office and CRM systems)

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