Customer Service Advisor

SUMMARY:
The Customer Service Advisor will be responsible for managing inbound and outbound customer communication, resolving customer queries, maintaining accurate CRM records, and supporting day-to-day customer service operations.

POSITION INFO:

Customer Service Advisor

Join a fast-paced customer support team supporting logistics operations and customer communication across multiple channels.

Cape Town | Logistics Industry | R22,000 – R26,000 per month

About Our Client

Our client operates within the logistics sector and is focused on delivering reliable customer support and operational efficiency. They are looking to grow their customer service team with individuals who can communicate professionally, manage multiple tasks effectively, and contribute to a positive customer experience.

This opportunity offers a supportive working environment, ongoing training and development, and exposure to a fast-moving operational environment.

The Role: Customer Service Advisor

The Customer Service Advisor will be responsible for managing inbound and outbound customer communication, resolving customer queries, maintaining accurate CRM records, and supporting day-to-day customer service operations. The role requires strong communication skills, attention to detail, and the ability to work efficiently in a structured and fast-paced environment.

Key Responsibilities

• Previous customer service experience within a customer support, call handling, or service environment
• Answer inbound customer calls and respond to customer enquiries professionally and efficiently
• Make outbound calls to customers when required
• Use CRM systems to log, update, and manage customer information and interactions
• Identify, report, troubleshoot, and assist in resolving customer service and technical issues
• Liaise with managers and other departments regarding customer issues, escalations, and updates
• Maintain accurate records of all customer communications and support requests
• Handle complaints professionally and escalate issues when necessary
• Support customers through phone, email, and other communication channels
• Contribute to improving customer satisfaction and operational processes
• Assist with general administrative and customer service duties as required

About You

• 1+ years of customer service or call handling experience preferred
• Strong verbal and written communication skills
• Good computer literacy and ability to troubleshoot basic customer or system issues
• Experience using CRM or ticketing systems
• Strong organisational and problem-solving abilities
• Professional telephone manner
• Ability to prioritise workload and manage multiple tasks effectively
• Able to work independently and collaboratively within a team
• Reliable, punctual, and professional attitude
• Comfortable working in a fast-paced environment
• Logistics industry experience advantageous
• Neutral English accent required

Working Hours

• Monday to Friday
• 9:00 AM – 6:00 PM
• 1-hour unpaid lunch break

Benefits

• Health Insurance
• Training and development opportunities
• Supportive working environment