IT Technician

SUMMARY:
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POSITION INFO:

Renowned IT Distribution Company is looking for an experienced IT Technician to join their team.

Minimum Requirements:

Must have at least two years’ experience working as an IT Technician.

Experience in the distribution industry is highly advantageous.

IT Qualification is essential.

Must have a valid driver’s license to do deliveries with Company vehicle when required

Responsibilities:

Inspect returned units for visible damage

Diagnose faults on customer-returned units

Repair faulty units or replace them with the same or upgraded models if required

Assemble PCs, including cable management, OS installation, and testing

Run diagnostics on completed PC builds and provide reports

Perform laptop upgrades, including RAM and SSD installations

Clone drives and perform backups

Conduct quality control checks on stock received at the warehouse

Assist with deliveries, collections, and setup of hardware when required

Carry out office hardware upgrades and installations

Assist the network administrator with local IT support tasks

Advise customers and the sales team on suitable upgrades and solutions

Test hardware compatibility to prevent customer issues

Provide telephonic technical support for PCs and printers

Pre-configure routers and switches for customers

Provide in-house product training for new sales staff on PC components and compatibility

Book in customer returns for repairs or credit requests

Arrange collections and deliveries for faulty, repaired, or replacement units

Coordinate and manage deliveries between branches, suppliers, and customers

Handle courier bookings and merchant returns for deliveries and collections

Communicate with suppliers regarding warranty repairs and credit authorisations

Keep customers updated on CRO status via email, Skype and phone calls

Track office hardware, including user allocation, location, and serial numbers

Compile fault reports for customers such as Takealot

Liaise with the network administrator regarding network or email issues

Assist with deliveries in and around Port Elizabeth on a daily basis