IT Systems Administrator

SUMMARY:
The Systems Administrator will be responsible for the day-to-day management, support, maintenance and continuous improvement of the company’s IT environment, ensuring systems remain secure, stable, reliable and fit for business operations. This is a hands-on, onsite role requiring daily attendance and occasional after-hours support where operational requirements or system changes demand it. The successful candidate will support and administer the company’s infrastructure, cloud services, business systems, user access, endpoints, networking, backups and security controls, while providing technical support to staff across the organisation. The role requires a proactive and solutions-driven individual capable of troubleshooting complex technical issues, managing system performance, maintaining documentation, supporting compliance and cybersecurity standards, coordinating with vendors and assisting with technology improvement initiatives. The Systems Administrator will also play a key role in protecting business continuity, reducing operational risk, improving user productivity and ensuring technology services are delivered professionally, efficiently and with a strong focus on reliability, accountability and service excellence.

POSITION INFO:
Minimum requirements:

• Matric Certificate (3-year degree preferable)
• Server and Endpoint Administrator qualification (and applicable industry relevant certification)
• 3+ years demonstratable experience in a Systems Administration role
• Experience in a maintaining and troubleshooting IT operations within a secure Windows corporate network environment, including Microsoft 365, local and cloud-based systems, and complex networking including advanced next generation firewall competencies.
• A minimum of 3 years’ experience with backups and disaster recovery processes.
• Expert in desktop and server support
• Proven experience with IT Framework and Compliance Governance
• Ability to manage vendors, licensing, renewals, procurement and align with the allocated budget.
• Ability to engage with executives, providing clear feedback in respect of risks, incidents, projects and system health.
• Excellent understanding of cyber security principles, risk management, backups, disaster recovery, compliance, access control and business continuity.
• Previous experience in a regulated or professional services environment will be advantageous.
• Previous management or supervisory experience will be advantageous.
• Strong written and verbal communication skills in English and Afrikaans will be advantageous.
• High level of responsiveness (Sense of urgency with every task)
• Driver’s License (non-negotiable)
• Ability to remain at work after hours, work on weekends where required as no downtime can be accommodated during business hours.
• An enthusiastic tinkerer, with tangible results
• Attention to detail and accuracy
• Fast Learner
• Technically strong, but able to think from a business perspective.
• Calm under pressure, especially during incidents or outages.
• Able to prioritise effectively when multiple issues compete for attention.
• Comfortable challenging vendor recommendations where required.
• Strong in documentation, reporting and follow-through.
• Able to explain technical matters clearly to non-technical stakeholders.
• Detail-oriented, structured and accountable.
• Proactive in identifying risks, weaknesses and improvement opportunities.
• Able to lead, mentor and support IT staff.
• Professional, trustworthy and able to handle confidential information responsibly.