IT Support Technician

SUMMARY:
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POSITION INFO:

Key Responsibilities

End-User & Technical Support

• Provide first-line support for staff on computer hardware, operating systems, and common software applications.
• Troubleshoot internet connectivity, network access, and basic Wi-Fi issues.
• Assist users with Microsoft 365 services such as Outlook, Teams, OneDrive, SharePoint, and user account access.
• Log, track, and follow up on support requests, escalating issues where necessary.

Systems, Data & Asset Management

• Create, update, and maintain IT asset inventories (devices, peripherals, licenses).
• Maintain secure and up-to-date databases of system logins, access credentials, and software allocations.
• Assist with archiving digital files and emails in line with organisational policies.
• Support the clean-up and decommissioning of deprecated or unused systems, accounts, and software.

Documentation & Process Support

• Assist in documenting IT procedures, workflows, and system configurations.
• Source and research information on new tools, systems, or workflows as directed by the IT lead.
• Help improve clarity and organisation of IT records and internal documentation.

General Support Duties

• Assist with setting up workstations, user accounts, and devices for new staff.
• Support routine IT maintenance tasks and audits.
• Perform other reasonable IT-related duties as assigned.

Required Skills & Competencies

Technical Skills

• Basic understanding of computer hardware, Windows and common office software.
• Basic knowledge of internet, networking, and connectivity troubleshooting.
• Practical experience or familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Experience with macOS, CLI, remote and cloud software is a plus.
• Ability to maintain accurate records and inventories using spreadsheets or databases.

Personal & Professional Skills

• Strong problem-solving skills and attention to detail.
• Good communication skills and a helpful, service-oriented attitude.
• Ability to follow instructions and work independently when required.
• Willingness to learn new systems, tools, and workflows.
• Good organisational and time-management skills.

Please consider your application unsuccessful should you not receive a response within 2 weeks of applying.