IT Support Technician

Recruiter:

Network Recruitment

Job Ref:

ITE007870/Sfund

Date posted:

Thursday, July 16, 2026

Location:

Africa: Lesotho, United States

Salary:

Monthly

SUMMARY:

Are you an experienced IT professional ready for your next big challenge? We are seeking a talented IT Support Technician to support and maintain advanced information systems used in the production of secure identity documents such as passports and ID cards. Based in Lesotho, this role offers a unique opportunity to work with specialized technologies, contribute to meaningful projects, and make a real difference in a dynamic and innovative environment.

POSITION INFO:

Key Responsibilities

Install, configure, maintain, and support specialized hardware and software systems.
Diagnose, troubleshoot, and repair advanced printers and equipment used in secure identity document production.
Monitor system performance and proactively resolve technical issues to maximize system availability and uptime.
Provide hands-on technical support, guidance, and user training to local teams and stakeholders.
Collaborate with central IT teams to deploy software updates, security patches, and system enhancements.
Maintain accurate technical documentation, including system configurations, incident reports, and resolution logs.
Ensure compliance with security protocols and operational standards.

Requirements

Minimum 3 years' experience in an IT Support, IT Technician, or related technical role.
Strong knowledge of hardware troubleshooting and maintenance, including PCs, servers, and peripheral devices.
Proven experience diagnosing and repairing printers, with exposure to specialized or industrial printers being advantageous.
Proficiency in software installation, configuration, troubleshooting, and operating system support across Windows and/or Linux environments.
Solid understanding of networking fundamentals, including TCP/IP, VPNs, firewalls, and system security principles.
Excellent analytical and problem-solving abilities with strong attention to detail.
Ability to work independently and effectively manage technical challenges in a remote or decentralized environment.
Strong communication and interpersonal skills with fluency in English.
Flexibility and willingness to relocate to Lesotho and adapt to a multicultural working environment.

Preferred Qualifications

Experience supporting government, security, identity management, or mission-critical information systems.
Relevant IT certifications such as:
- CompTIA A+
- CompTIA Network+
- Microsoft Certified: Modern Desktop Administrator
- Other related technical certifications
Previous experience working on international projects or within developing-country environments.

What's on Offer

Competitive salary package
Relocation assistance to Lesotho
Housing and transportation support
Exposure to advanced technologies and specialized systems
Opportunity to contribute to a meaningful, high-impact national project
Professional growth within a collaborative and innovative environment

Ready for Your Next Challenge?

If you're a proactive IT professional with a passion for solving complex technical challenges and supporting critical systems, we'd love to hear from you. Join a project where your expertise will make a real difference while gaining valuable international experience in Lesotho.

Apply now!

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