JUNIOR IT SUPPORT TECHNICIAN

Recruiter:

Brentwood Recruitment

Job Ref:

JHB000092/DL

Date posted:

Tuesday, July 14, 2026

Location:

Midrand, South Africa

SUMMARY:
Our Client in the educational and learning industry is seeking a Junior IT Support Technician to join their team. The IT & Operational Support Officer provides computer, network, systems, and operational support to the organisation, employees, students, and customers. The incumbent assists users with the installation, configuration, maintenance, troubleshooting, and diagnosis of hardware, software, network, and system-related issues. The role also supports operational and maintenance processes, technology-enabled service delivery, and business continuity by ensuring that IT resources, systems, and operational functions are maintained effectively and efficiently

POSITION INFO:
Qualification and Experience:

Matric / Grade 12
Relevant IT qualification
Minimum of 3 years experience in such a role
General software and hardware troubleshooting, including diagnosing and resolving user, device, and system-related issues in a multi-user environment.
IT and operational support within a busy organisation, including day-to-day service delivery and user assistance.
Installation, configuration, maintenance, and support of desktops, laptops, mobile devices, and peripheral equipment.
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) in a professional environment.
Microsoft 365 administration, including user accounts, email, Teams, OneDrive, and SharePoint.
Basic to intermediate networking knowledge, including LAN/WAN connectivity, Wi-Fi, TCP/IP, and general network troubleshooting.
Installation, configuration, and maintenance of printers, scanners, and multifunction devices.
Routine IT and operational maintenance tasks such as system updates, equipment checks, and preventative maintenance.
Office and workspace setup support, including workstation installations, relocations, cabling, and equipment movement.
IT and operational asset management, including tracking, updating, and maintaining equipment registers across the lifecycle.
Coordination with vendors, service providers, and internal stakeholders to support operational and technology requirements.
Use of helpdesk or ticketing systems for logging, tracking, and resolving incidents and service requests.
User onboarding and offboarding support, including account setup, equipment allocation, and workspace preparation.
Ability to balance technical troubleshooting with hands-on operational support in a service-driven environment.
Customer-focused support within a professional, fast-paced organisational setting.

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