IT Support Technician

SUMMARY:
IT SUPPORT TECHNICIAN

Cape Town (Northern Suburbs):  Our client, a well-established and growing FMCG business, is seeking to appoint a proactive and service-driven IT Support Technician to join their team. This role is ideal for a technically minded individual who enjoys troubleshooting, supporting end users and ensuring business-critical IT systems operate efficiently across a fast-paced environment.

POSITION INFO:
Purpose of the Role
To provide first-line technical support to users across the business, maintain hardware and software systems, troubleshoot IT-related issues and contribute to the smooth and secure operation of the company's IT infrastructure.

Key Responsibilities Include but Are Not Limited To:

• Providing first-line technical support to end users
• Diagnosing and resolving hardware, software and network-related issues
• Installing, configuring and maintaining desktops, laptops, printers and peripheral devices
• Setting up user accounts, email access and system permissions
• Supporting Microsoft Windows, Microsoft Office and business applications
• Assisting with ERP system support and user queries
• Monitoring and maintaining IT equipment and system performance
• Logging, tracking and resolving IT support requests within agreed timeframes
• Assisting with software installations, updates and system upgrades
• Maintaining IT asset registers and documentation
• Ensuring compliance with IT security policies and data protection procedures
• Liaising with external service providers where required
• Providing exceptional customer service to internal users

• Relevant IT qualification or certification
• 2-3 years' experience in an IT Technical Support or Helpdesk role
• Sound knowledge of Microsoft Windows operating systems and Microsoft Office 365
• Experience with computer hardware, networking and troubleshooting
• Exposure to Active Directory, printers, Wi-Fi networks and basic server support would be advantageous
• Experience supporting ERP systems will be beneficial
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• Proactive, organised and customer-focused
• High level of accuracy and attention to detail
• Ability to prioritise and work effectively in a fast-paced environment
• Reside within the Northern Suburbs of Cape Town
• Valid driver's licence will be advantageous