IT Support Technician

SUMMARY:
Be the Hero Behind the Screens! Our client, an authorised financial services provider, is looking for a hands-on IT Support Technician who is ready to deliver top-notch first and second-line support to our end-users. If you are proactive, customer-focused, and love troubleshooting, this is your chance to shine.

POSITION INFO:
Key Duties and Responsibilities:

• Be the go-to person for hardware, software, and network issues.
• Diagnose and resolve incidents quickly, escalating when needed.
• Keep tickets updated, documented, and closed efficiently.
• Configure, deploy, and maintain laptops, desktops, and mobile devices.
• Ensure that devices are secure, compliant, and performing at their best.
• Communicate clearly with users, keeping them informed every step of the way.
• Assist with onboarding/offboarding and basic infrastructure support.

• 2–4 years’ IT support experience.
• Strong troubleshooting skills in Windows environments.
• Microsoft 365 expertise and familiarity with business apps.
• Experience with ticketing systems (ManageEngine, ServiceNow, Zendesk, etc.).
• Basic networking knowledge (TCP/IP, DNS, and DHCP).
• Exposure to endpoint management tools, Active Directory/Azure AD (advantageous).

• Problem-solver with attention to detail.
• Excellent communicator with a customer-first mindset.
• Able to juggle multiple tasks under pressure.
• Accountable, adaptable, and eager to learn.

• Support requests handled quickly and efficiently.
• Users feel supported with clear communication.
• Issues resolved effectively with minimal repeats.
• Devices stay stable, secure, and functional.