IT Support Engineer

SUMMARY:
The IT Support Engineer will take ownership of daily IT support operations across the business, acting as the first point of contact for users and ensuring support requests are managed through to resolution.

POSITION INFO:

IT Support Engineer

Join a growing remote-first business supporting modern Microsoft cloud environments and endpoint infrastructure.

Remote (South Africa) | R40 000 – R45 000 | UK Hours (9 am – 6 pm)

About Our Client

Our client is a UK-based business focused on delivering a modern, secure, and highly efficient IT environment across a remote-first workforce. They are investing heavily in improving internal IT operations, endpoint management, user experience, and support processes.

This is an opportunity to join a collaborative and technically progressive environment where you will play a key role in both day-to-day support and the continuous improvement of the wider IT function.

The Role: IT Support Engineer

The IT Support Engineer will take ownership of daily IT support operations across the business, acting as the first point of contact for users and ensuring support requests are managed through to resolution. This is a hands-on support role covering Microsoft 365, Intune, Azure Virtual Desktop, Windows devices, mobile support, and endpoint management.

Alongside core support responsibilities, you will contribute to improving tooling, processes, documentation, endpoint compliance, and the overall user support experience across the business.

Key Responsibilities

• 3–5 years of experience in IT support or service desk environments
• Own day-to-day IT support across the business and manage tickets through to resolution
• Troubleshoot user issues across Windows, Microsoft Teams, Outlook, OneDrive, and SharePoint
• Deliver onboarding for new starters, including device setup, MFA, Microsoft 365 access, and first-day support
• Manage leaver processes, licence updates, user accounts, and group membership changes
• Support Intune-enrolled Windows and mobile devices, including enrolment, compliance, and patching support
• Maintain accurate records of users, devices, and allocated equipment
• Escalate infrastructure, security, permissions, and policy-related issues where required
• Raise and track issues with third-party vendors
• Maintain clear communication, accurate ticket notes, and strong user follow-up in a remote support environment
• Support secure networking initiatives across client sites
• Contribute to endpoint compliance, patching processes, documentation, ticketing processes, and knowledge base improvements
• Support the continuous improvement of internal tooling and user experience

About You

• 3–5 years of hands-on IT support experience
• Strong experience supporting Microsoft 365 environments
• Experience with Intune / Endpoint Manager
• Strong Windows 10/11 support experience
• Experience supporting Android and iOS business mobile devices
• Experience supporting SharePoint, OneDrive, and Microsoft Teams
• Exposure to Azure Virtual Desktop support
• Experience using remote support tools such as TeamViewer
• Understanding of cybersecurity best practices
• Experience working in a remote support environment
• Very reliable, high-speed internet connection
• Clear and confident communication skills
• Strong organisational skills with excellent attention to detail
• Ability to take ownership while understanding when to escalate
• Proactive mindset with a willingness to learn and improve
• Interest in developing skills across Microsoft cloud technologies and modern IT tooling