IT Support & Operations Administrator

Recruiter:

Austell

Job Ref:

AUS-ITS-0526

Date posted:

Thursday, May 14, 2026

Location:

Johannesburg, South Africa

Salary:

Market Related

SUMMARY:
Build Your IT Career in a Dynamic Pharmaceutical Environment

POSITION INFO:

At Austell, reliable IT operations are critical to keeping the business running. We’re looking for an IT Support & Operations Administrator who is hands-on, responsive, and comfortable working in a fast-paced support environment. This role is ideal for someone early to mid-career who enjoys solving day-to-day IT problems, supporting users, and working across infrastructure, Microsoft environments, and operational IT support.

What you’ll be doing

Managing and resolving IT support tickets (onsite and remote)
Providing first-line support for day-to-day user issues including password resets, Microsoft 365 support, printer issues, connectivity problems, laptop troubleshooting, and general IT assistance
Providing second-line support by troubleshooting more complex technical issues relating to user access, devices, software installations, network connectivity, business applications, and system-related incidents
Supporting laptops, desktops, printers, networks, and business systems
Assisting with Microsoft 365 and Azure-based environments
Managing user accounts, permissions, and onboarding/offboarding activities
Escalating issues to vendors or senior engineers when required
Assisting with IT setup, deployments, and operational support activities
Documenting issues, fixes, and support procedures clearly

This role will suit you if you

Have 2–4 years’ experience in IT support or IT operations
Are comfortable working in a ticketing / ITSM environment
Have a good understanding of general IT infrastructure and support
Are familiar with Microsoft 365, Azure, or Active Directory environments
Can communicate clearly with users and provide good customer service
Take ownership of issues and follow through to resolution
Can work calmly and effectively under pressure

Education

Diploma or Degree in Information Technology, Information Systems, or a related field
Relevant hands-on experience will also be considered

Nice to have

Experience supporting hybrid (onsite + cloud) environments
Exposure to networking, backups, or endpoint securit
Experience working with remote support tools

Location: Parktown (Onsite)

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