SUMMARY:

JOB PURPOSE

KEY RESPONSIBILITIES (not limited to) Technical Support & Helpdesk

• Provide first-line and second-line IT support to users across administrative and operational
• Route support queries to relevant 3rd party service providers and manage support tickets logged with 3rd party providers.
• Troubleshoot and resolve hardware, software, printer, email, and network issues including specialised network integrated production equipment.
• Install, configure, and maintain desktop computers, laptops, mobile devices, barcode scanners, and peripherals.
• Assist users with Microsoft Office, Windows operating systems, and operational business
• Respond to IT support requests within agreed turnaround times to minimise operational

Network & Systems Administration

• Monitor and maintain local area networks (LAN), wireless networks, and internet connectivity across the facility.
• Installing and crimping network cable (RJ45, RJ45 shielded, keystones etc)
• Systems development where a combination of programming and domain knowledge is required

IT Infrastructure & Operational Support

• Perform routine system maintenance and
• Install and configure hardware and software used within office and production
• Support operational technologies including barcode scanners, biometric access systems, printers, and related equipment.
• Monitor system performance and report recurring issues affecting
• Management and monitoring of IT

Security & Compliance

• Ensure compliance with company IT policies and
• Assist in maintaining data security and
• Identify and report IT risks or security
• Support disaster recovery and business continuity Documentation & Administration
• Maintain accurate IT asset registers and support
• Document technical procedures and troubleshooting
• Assist with procurement and setup of IT

POSITION INFO:

MINIMUM QUALIFICATIONS

• National Diploma or Degree in Information Technology, Computer Science, Information Systems, or related field.
• Strong MS SQL Server skills (Query writing and DB maintenance)
• Strong accounting or actuarial background (advantageous)
• Advanced Excel skills (linking sheets to databases, pivots, formulas etc)
• Programming skills and qualifications (VBA, C#, NET, Python etc) (advantageous)
• CompTIA A+ Certification (advantageous).
• CompTIA Network+ Certification (advantageous).
• Relevant IT support or systems administration

EXPERIENCE REQUIREMENTS

• Minimum of 5-8 years’ experience in an IT support or IT administration
• Experience supporting Windows operating systems and Microsoft Office
• Knowledge of networking principles, routers, switches, and wireless
• Experience with hardware troubleshooting and software
• Exposure to cybersecurity practices and data protection
• Previous experience within a manufacturing, production, warehouse, FMCG, or abattoir environment will be
• Ability to work effectively in a fast-paced operational

TECHNICAL SKILLS

• Proficient in Microsoft Windows and Microsoft 365
• Basic networking and server administration
• Understanding of cybersecurity best
• Ability to diagnose and resolve technical issues
• Familiarity with remote support tools and ticketing
• Knowledge of printers, CCTV systems, VoIP systems, biometric systems, and access control systems will be

PERSONAL ATTRIBUTES & KEY ABILITIES

• Strong problem-solving and analytical
• Ability to manage and control other IT
• Ability to work efficiently in a fast-paced and high-pressure
• Good communication and interpersonal
• Ability to work independently and within a
• Excellent time management and organisational
• Attention to detail and
• Ability to prioritise urgent operational
• Professional conduct and customer-service
• High level of integrity and

ADDITIONAL REQUIREMENTS

• Valid driver’s
• Willingness to work after hours, weekends, or standby when operationally Note that the abattoir is a 24/7 operation.
• Own reliable transport will be 2x4 or 4x4 advantageous for farm.
• Clear criminal record may be