IT Support Administrator

Recruiter:

Watershed Consulting

Job Ref:

ITSR

Date posted:

Monday, May 11, 2026

Location:

roodepoort, Gauteng, South Africa

Salary:

Negotiable around R22 000 per month + Benefits + 13th Cheque

SUMMARY:
The successful candidate will be responsible for providing technical support across multiple sites, maintaining Microsoft 365 environments, troubleshooting hardware and network issues, and ensuring reliable day-to-day IT operations.

POSITION INFO:

IT Support Administrator

Area: Roodepoort, Gauteng
Salary: Negotiable around R22 000 per month + Benefits + 13th Cheque

Job Purpose

A well-established organisation is seeking an experienced and hands-on IT Support Administrator to ensure the stability, security, and efficiency of the company’s IT infrastructure and support environment.

The successful candidate will be responsible for providing technical support across multiple sites, maintaining Microsoft 365 environments, troubleshooting hardware and network issues, and ensuring reliable day-to-day IT operations. This role is ideal for a proactive and solutions-driven IT professional with strong systems administration and end-user support experience.

Key Responsibilities

Provide day-to-day IT support to users across multiple branches/sites
Install, configure, maintain, and troubleshoot laptops, desktops, tablets, printers, and other IT equipment
Support and administer Microsoft 365 environments including:

User accounts
Licensing
Outlook
Teams
OneDrive
SharePoint
Exchange-related support

Troubleshoot hardware, software, networking, and connectivity issues
Monitor and maintain network infrastructure, firewalls, backups, telephony systems, and cybersecurity measures
Support and maintain internal business systems and applications
Log, manage, and resolve IT support tickets within agreed turnaround times
Liaise with external IT service providers, vendors, and consultants regarding infrastructure, security, and equipment support
Ensure all systems, devices, and office equipment remain secure, operational, and optimised
Assist with IT documentation, asset management, and system improvement initiatives
Provide professional and user-friendly support to non-technical staff

Minimum Requirements

5–10 years’ experience in IT Support, Desktop Support, or Systems Administration
Strong Microsoft 365 administration experience
Solid understanding of:

Networking
Firewalls
Backups
Cybersecurity
Ticketing systems
General IT infrastructure

Ability to troubleshoot independently and manage multiple support priorities
Strong communication and customer service skills
Valid driver’s license preferred

Qualifications & Certifications

Required:

CompTIA A+
CompTIA Network+
Microsoft Certification

Highly Advantageous:

ITIL Foundation
Cisco CCNA
Cloud certifications such as AWS, VMware, or Google Cloud

Key Competencies

Strong problem-solving and analytical skills
High attention to detail and accountability
Organised and reliable
Ability to work under pressure and prioritise tasks effectively
Strong interpersonal and customer support skills
Ability to explain technical concepts to non-technical users
Proactive and solutions-driven approach

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