IT Officer

Recruiter:

Network Recruitment

Job Ref:

BIT004634/Cha L

Date posted:

Friday, July 18, 2025

Location:

Johannesburg, South Africa

SUMMARY:
Our client is seeking a skilled IT professional with expertise in infrastructure support, service management, and problem-solving. In this role, you will be responsible for maintaining and optimizing IT systems while ensuring seamless service delivery.

POSITION INFO:
This position is ideal for candidates with strong technical knowledge, troubleshooting skills, and a customer-focused approach. You will work within a dynamic team, supporting IT operations and projects in alignment with ITIL best practices.

Qualifications & Experience:

Degree or Diploma in IT, Computer Science, or a related field
N+ Certification (Networking) required
AWS, Azure, or ITIL certifications advantageous
Minimum 5 years in IT support, infrastructure management, or service delivery
Experience with IT Service Desk and ticketing systems
Proficiency in Microsoft OS, Office 365, and Microsoft Identity Manager (MIM)
Knowledge of desktop imaging, deployment, and troubleshooting
Hands-on experience with PC hardware, printers, and network devices

Key Competencies:

Strong troubleshooting and problem-solving abilities
Excellent communication and customer service skills
Ability to work independently and as part of a team
Effective time management and analytical thinking

Key Responsibilities:

Service & Operations (RUN Domain):
- Provide IT support to end-users via the Service Desk, ensuring timely issue resolution
- Maintain network and telecommunications systems, including switches, routers, firewalls, WiFi, VPN, and video conferencing
- Administer servers (Windows/Linux/iSeries), backup solutions, and business applications
- Support end-user devices such as PCs, thin clients, printers, smartphones, and IoT devices
- Ensure compliance with ITIL processes, including ticketing, troubleshooting, monitoring (via Centreon), and reporting
- Manage IT inventory and hardware resources
Infrastructure & Projects (BUILD Domain):
- Assist with designing, planning, and implementing IT infrastructure upgrades
- Execute project plans in collaboration with teams and business stakeholders
- Conduct user acceptance testing (UAT), documentation, and knowledge transfer for new systems
- Ensure adherence to security policies and licensing agreements
Additional Duties:
- Provide after-hours and rotational support in a 24/7 operational environment
- Travel occasionally to company sites for IT projects, training, or implementations
- Maintain standard operating procedures (SOPs) and ensure compliance with company policies

How to Apply:
For more IT job opportunities, visit: />
If you do not receive a response within two weeks, please consider your application unsuccessful. Your profile will be retained in our database for future opportunities.

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