Support Technician (Longdale JHB)

SUMMARY:
Key Objectives
To assist the IT Team with Information & Communication Technology for the company.
 
Inherent Job Requirements

• Grade 12 / Matric / NQF level 4 essential
• 3 Year degree in Computer Science / Information System would be advantageous
• Up to 2 years of experience in an IT support / technician role
• Experience with Microsoft Windows desktop operating systems and desktop software installation, troubleshooting, support, and maintenance
• Networking knowledge of TCP/IP and Syspro would be advantageous

• Drive and resilience – Remain positive and optimistic when setbacks occur. Always finds a way forward.
• Analyzing and forming opinions – Being focused on examining matters in a systematic way.
• Performing under pressure – Maintaining effective performance under pressure, or when faced with setbacks or disappointments
• Service – Demonstrates strong commitment to meeting the needs of co-workers, managers, or direct reports to ensure their full satisfaction
• Teamwork – Participates as an active and contributing member of the team to achieve team goals. Work cooperatively with other team members.

• Diagnostics on relevant machines.
• Report to ICT Manager on problems that occurred
• Discuss solutions and approach to problems
• Maintain local printers.
• Documentation of file backup verification
• Backup logbook updated daily
• Backup tapes sent off-site (Metro File) daily
• Ensure all key users are backing up & can be restored
• Remote or telephonic assistance to all Bedding sites
• Support remote sites for PC & printing problems
• Backup of key personal from remote sites
• Latest antivirus patches for all remote users
• Create new users in Active Directory
• Maintain current user profiles
• Assist users with PC & printing problems
• Maintain user password policies
• Create & maintain Software Library
• Ensure all software on PC's are licensed
• Load all new pc's with Microsoft Office & Syspro
• Maintain network & LAN settings on PC's
• Remove all games & unlicensed software from pc's
• Support and maintain Factory production scanning

POSITION INFO:
Key Objectives
To assist the IT Team with Information & Communication Technology for the company.
 
Inherent Job Requirements

• Grade 12 / Matric / NQF level 4 essential
• 3 Year degree in Computer Science / Information System would be advantageous
• Up to 2 years of experience in an IT support / technician role
• Experience with Microsoft Windows desktop operating systems and desktop software installation, troubleshooting, support, and maintenance
• Networking knowledge of TCP/IP and Syspro would be advantageous

• Drive and resilience – Remain positive and optimistic when setbacks occur. Always finds a way forward.
• Analyzing and forming opinions – Being focused on examining matters in a systematic way.
• Performing under pressure – Maintaining effective performance under pressure, or when faced with setbacks or disappointments
• Service – Demonstrates strong commitment to meeting the needs of co-workers, managers, or direct reports to ensure their full satisfaction
• Teamwork – Participates as an active and contributing member of the team to achieve team goals. Work cooperatively with other team members.

• Diagnostics on relevant machines.
• Report to ICT Manager on problems that occurred
• Discuss solutions and approach to problems
• Maintain local printers.
• Documentation of file backup verification
• Backup logbook updated daily
• Backup tapes sent off-site (Metro File) daily
• Ensure all key users are backing up & can be restored
• Remote or telephonic assistance to all Bedding sites
• Support remote sites for PC & printing problems
• Backup of key personal from remote sites
• Latest antivirus patches for all remote users
• Create new users in Active Directory
• Maintain current user profiles
• Assist users with PC & printing problems
• Maintain user password policies
• Create & maintain Software Library
• Ensure all software on PC's are licensed
• Load all new pc's with Microsoft Office & Syspro
• Maintain network & LAN settings on PC's
• Remove all games & unlicensed software from pc's
• Support and maintain Factory production scanning