Housekeeping Supervisor (Pretoria)

SUMMARY:

Job Title:  Housekeeping Supervisor
Location: Gauteng - Pretoria
Industry: Hospitality & Facilities Management
Type: Full-Time       / Environment: Service Driven

About the Role
Our client is looking for an experienced Housekeeping Supervisor with proven leadership skills and extensive hotel housekeeping experience to oversee floor operations in Rosebank. As the Supervisor, you will act as a key operational anchor on the floor, driving hotel-grade quality assurance, mentoring junior supervisors and room attendants, and serving as a trusted link between daily housekeeping operations, the Executive Housekeeper, and Contract Management.

POSITION INFO:
What you’ll be doing

• Operational Leadership: Direct and oversee shift-to-shift floor activities, taking senior ownership of daily room allocations, staff deployment, and handover execution across teams.
• Quality Assurance & Auditing: Conduct rigorous high-level room inspections (converting Vacant Dirty to Vacant Ready status) and public area audits to enforce uncompromising 4/5-star hospitality hygiene and aesthetic standards.
• Team Supervision & Mentorship: Lead, motivate, and mentor junior supervisors, room attendants, and cleaning staff; manage shift rosters, control absenteeism, and drive continuous on-the-job training.
• Stakeholder & Client Liaison: Act as a key daily liaison with the client's Executive Housekeeper and site management; handle complex guest/client requests, resolve escalated queries promptly, and safeguard SLA compliance.
• Inventory, Cost & Asset Control: Oversee strict daily and monthly stock controls for linen, guest amenities, and cleaning chemicals; monitor chemical dilution ratios and audit equipment maintenance to minimize wastage and control site costs.
• Compliance & HR Administration: Assist Contract Management with basic site HR functions, enforce IR/disciplinary protocols, lead safety toolbox talks, and ensure strict compliance with OHS guidelines.

• Work Experience: Minimum 2–4 years of senior or lead supervisory experience strictly within Hotel Housekeeping Operations (Commercial Hotels, Resorts, or Luxury Hospitality environments).
• Proven Capabilities: Demonstrated track record in leading teams, conducting quality audits, managing room turnarounds, and handling client-facing communication.
• Technical Industry Expertise: Good knowledge of hotel housekeeping standards, chemical management/MSDS, linen count protocols, and room inspection workflows.
• Interpersonal & Leadership Skills: Exceptional people leadership, diplomacy, problem-solving skills, and the authority to command respect while fostering team cohesion.
• Shift Availability: Fully flexible and prepared to work rotating shift schedules, including night shifts, weekends, and public holidays as required by hotel operations.
• Transport: Must have reliable, dependable transport to ensure punctual arrival for shift handovers in Rosebank.
• Education: Matric pass required; Tertiary qualification in Hospitality Management or Operations is highly advantageous.

• Stability & Career Elevation: Permanent position with a major national service provider, structured to fast-track high performers into Assistant Contract Manager and Contract Manager roles.
• R7 500 CTC (includes 5.25% provident fund contribution).
• Professional Environment: A high-performance culture that values senior leadership, operational ownership, and service excellence.

• Schedule: Shift work required (flexible rotation across days, nights, weekends, and holidays).
• Transport: Reliable transport to ensure punctual arrival for shift handovers in Sunnyside (Pretoria) is essential.