Hotel Receptionist

Recruiter:

Hospitality Hire

Job Ref:

CPT000132/AW

Date posted:

Tuesday, September 16, 2025

Location:

Bantry Bay, South Africa

SUMMARY:
Job Title: Hotel Receptionist
Location: Cape Town

Hospitality Hire SA is recruiting on behalf of a prominent large-scale hotel in Cape Town. With over 300 stylish rooms and suites, world-class dining, and state-of-the-art facilities, this landmark property is renowned for delivering exceptional guest experiences and five-star service. Joining the Front Office team here means becoming part of a dynamic, guest-focused environment where excellence is the standard.

POSITION INFO:

The Role

We’re seeking a warm, professional, and detail-oriented Receptionist to be the first and last impression for guests. As the face of the hotel, you will ensure every guest feels welcomed, cared for, and valued throughout their stay.
Key Responsibilities
ð¹ Guest Engagement & Service Excellence – Greet all guests with warmth and professionalism. Walk the lobby to engage with guests, assist VIP arrivals, and ensure service standards are upheld.
ð¹ Arrivals & Departures – Manage efficient check-in and check-out, ensure billing accuracy, and coordinate with Housekeeping for room readiness.
ð¹ Daily Operations – Handle trace reports, emails, PIT updates, direct billing, refunds, and group reservations. Maintain a neat and fully stocked reception desk.
ð¹ Team Communication & Handover – Attend daily briefings, provide accurate handovers, and liaise with other departments (Housekeeping, Porters, Room Service) to ensure seamless guest service.
ð¹ Breaks & End-of-Shift Protocol – Complete all handover tasks, perform end-of-shift checks, and ensure no unresolved guest issues remain.
Requirements

Matric (Grade 12)
Minimum 2 years’ experience as a hotel receptionist in a 4/5-star property (300+ rooms advantageous)
Proficiency with hotel PMS systems (Opera experience preferred) and Microsoft Office
Strong communication, organisational, and guest service skills
Well-presented, professional, and guest-centric approach
Must hold a valid South African ID

Key Competencies
ð¹ Guest-Focused Attitude – Warm, friendly, and proactive in service delivery
ð¹ Attention to Detail – Accuracy in billing, reservations, and daily operations
ð¹ Time Management – Ability to multitask in a fast-paced environment
ð¹ Communication – Clear, professional, and confident interpersonal skills
Package on Offer

Basic salary (TBA)
Additional benefits (to be discussed)

Important Application Notes

Must hold a valid South African ID
Only candidates with proven hotel reception experience will be shortlisted
Ensure your CV is 100% updated
All applicants will attend a virtual introduction interview

Recruitment aligns with the company’s Employment Equity Plan.
Be the warm welcome and fond farewell that defines unforgettable guest experiences

Similar jobs you might be interested in:

Hotel Receptionist
Location: Bantry Bay
Salary:
Job Title: hotel receptionistLocation: Cape TownHospitality Hire SA is recruiting on behalf of a prominent large-scale hotel in Cape Town. With over 300 stylish rooms and suites, world-class dining, and state-of-the-art facilities, this landmark property is renowned for delivering exceptional guest experiences and five-star service. Joining the Front Office team here means becoming part of a dynam...
1 day ago

Apart Hotel Receptionist
Location: Capetown
Salary: Market-Related
As a receptionist, youll be at the heart of the guest experience, ensuring every visitor feels welcome, supported, and delighted throughout their stay. From check-in to departure, youll provide professional, friendly service, coordinate with multiple teams, and help deliver seamless and memorable guest interactions.
5 days ago

Receptionist
Location: Stellenbosch
Salary: Monthly
Luxury hotel overlooking the lush vineyards and breathtaking Stellenbosch mountains is looking for an experienced receptionist. The suitable candidate will represent the hotel to guests at every stage of their stay. This role includes welcoming guests, managing reservations, handling check-in / check-out procedures, accommodating special requests and ensuring an exceptional guest experi...
12 days ago

Receptionist
Location: Gordon's Bay
Salary: Monthly
hotel in Gordon’s Bay is looking for an experienced receptionist. The suitable candidate will represent the hotel to guests at every stage of their stay. This role includes welcoming guests, managing reservations, handling check-in / check-out procedures, accommodating special requests and ensuring an exceptional guest experience, act as an ambassador for the Front Office and the ...
12 days ago

Spa Host (Back-up Therapist)
Location: Tokai
Salary:
18 days ago

Front Office Ambassador (Hotel)
Location: Cape Town
Salary:
25 days ago

Executive Assistant
Location: Capetown
Salary: market related
The role focuses on supporting the Country Manager with executive assistant duties, along with General office management and financial administrative duties.
42 days ago

Luxury Hotel Staff
Location: Cape Town
Salary:
An award-winning luxury hotel in the Western Cape is expanding its team and is looking for passionate hospitality professionals to join us. If you thrive in a fast-paced environment, love creating memorable guest experiences, and take pride in delivering five-star service, we’d love to hear from you. We currently have exciting opportunities available in the following departments:
5 days ago

Food & Beverage Manager - Luxury Hotel
Location: Capetown
Salary: Market-Related
This is about taking charge of the heartbeat of a luxury hotel, where every plate, pour, and performance defines the guest experience.
6 days ago

Spa Therapist | The Silo Hotel
Location: Cape Town
Salary:
12 days ago

Hotel Receptionist

The Role

Similar jobs you might be interested in:

Jobseekers

Recruiter

General