Guest Relations Officer

Recruiter:

Wild Dreams Hospitality

Job Ref:

WDH002512/Zoe

Date posted:

Tuesday, September 1, 2026

Location:

Game Reserve, South Africa

Salary:

R15,000

SUMMARY:
A renowned Big Five private game reserve in the Eastern Cape is seeking a polished and guest-focused GUEST RELATIONS OFFICER to join their team

POSITION INFO:
Working closely with the Lodge Manager, you will be the guest's key point of contact throughout their stay- ensuring every touchpoint, from check-in to departure, reflects the property's five-star standards. This role suits someone who thrives on anticipating guest needs and enjoys a hands-on, detail-driven hospitality environment.

Core Criteria:

Minimum 1-2 years' experience in a Front of House or similar role within a 5-star lodge environment
Hotel Management Diploma or Certificate (or equivalent) required
Working knowledge of Lightspeed, Sage Evolution and Protel systems advantageous
Intermediate-level MS Office proficiency, particularly Excel
Sound understanding of Food & Beverage service, Housekeeping, and Front Office operations
Strong hosting and guest relations skills, with a natural, welcoming manner
Well-spoken, presentable, and customer-focused
Excellent eye for detail and sound common sense
Valid driver's licence preferred
Collaborative team player who contributes to overall lodge success

Core Responsibilities:

Support the Lodge or Assistant Manager with daily lodge operations
Conduct housekeeping checks to ensure standards are consistently met
Oversee restaurant readiness and service flow during meal times, supporting the service team
Confirm meal standards before dishes leave the kitchen
Manage guest check-ins and check-outs, attending to requests throughout their stay
Respond promptly to guest requests for additional services and supplies
Liaise with senior lodge management on anomalies, variances, and improvement ideas
Assist with stock counts and weekly/monthly reporting

On Offer:

R15,000 per month
Live-in accommodation
Work cycle of 21 days on, 7 days off

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