Guest Relations Officer

SUMMARY:
Well known luxury 5* Game Lodge close to Clanwilliam is looking for a Guest Relations Officer responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of guests and assists fellow colleagues from different departments.

POSITION INFO:
Duties:
 
Welcome and introduce guests.
Check-in and check-out guests.
Pass all relevant guest information on to various departments as required.
Assist guests with bookings, tours and transfers.
Ensuring that all guest information and rates are correct.
Guests’ liaison to all outside guests and assist Indochine restaurant when needed.
Update guests’ profiles.
Report to the manager on duty regarding any related maintenance concerns.
Prepare welcome letters and registrations cards.
Assist reservations with lodge guests’ bookings, and messages.
Assist Spa, Housekeeping and Restaurant when required.
Assist with lunch and dinner bookings.
Do a thorough handover with the Night Auditor & early/late shift Guest Relations.
Ensure all transfers are booked, tracked and charged.
 
Requirements:
 
Grade 12
Hospitality Certificate/Diploma.
At least 2-3 years’ experience in a similar role.
Very strong computer and great administration skills.
Passionate about the hospitality industry.
Excellent interpersonal- & communication skills, written and verbal in English (in person and telephonic).
Strong customer service orientation with excellent people skills.
Ability to maintain a professional working relationship with all departments and across cultures and religions.
Comfortable in dealing with very distinguished clientele.
Must be well-presented.
Friendly, helpful and outgoing.
Natural warmth and friendliness.
Punctual & self-disciplined.
Extreme attention to detail.
Pro-Active and a team player.