Guest Liaison

SUMMARY:
5* Hotel & Wine Estate close to Stellenbosch is looking for a Guest Liaison to join their team.
 
The candidate will be responsible for assisting in creating a seamless guest experience. The role of the Guest Liaison is admin focused and involves pre-planning and compiling bespoke itineraries prior to the guest’s arrival. Direct contact with guests would be required. The Guest Liaison will also be requested to assist with Reservations duties.

POSITION INFO:
Duties:
 
Ensure all incoming emails, reservations messages are dealt with promptly and accurately
Assist lodge guests with reserving restaurants, tours, transfers
Conversant with all hotel rates, including rack, special offers and contracted.
Ensure that bookings for each day are checked prior to arrival for accuracy and confirmations.
Ensure guest history files are used and utilized correctly.
Ensure all Special Attention Guests requests are dealt with accurately, and that every effort is taken to ensure they receive the appropriate service.
Prepare and manage the arrival responsibility. Send out communication to all departments each morning
Prepare booking notes in a two-week cycle, ensure all memo notes are up to date with relevant information.
 
Requirements:
 
Qualification in Hospitality, Travel, Tourism will be preferred
Preferably 2 - 3 years’ experience in concierge and reservations
Knowledge of PMS systems
Computer literate, knowledge of MS Outlook, Word and Excel is essential
Proficiency in English; knowledge of additional languages is an advantage
Comfortable in dealing with very distinguished clientele