Guest Experience Manager

SUMMARY:
Position: Guest Experience Manager
5* Luxury Hotel - Cape Town

POSITION INFO:
Create Moments. Elevate Experiences. Lead with Excellence.
Hospitality Hire is partnering with a respected recruitment agency in the search for a Guest Experience Manager to join a leading luxury hotel in Cape Town. This pivotal role focuses on shaping the guest journey from arrival to departure, ensuring a seamless, personalized, and world-class experience.

The Role

Key Responsibilities

• Provide exceptional guest experiences throughout their stay
• Serve as the main liaison for guest communication and feedback
• Ensure rooms are prepared, inspected, and guest-ready prior to arrival
• Coordinate with Housekeeping, F&B, and other teams to elevate service delivery
• Promote hotel facilities, dining, and amenities to enhance guest satisfaction
• Resolve guest concerns promptly with professionalism and care

What You Bring

• Diploma or Degree in Hospitality Management or related field
• 3-4 years’ experience in guest relations/experience management within luxury hotels
• Track record at a mid to senior level in hospitality management
• Knowledge of Opera PMS and other hospitality systems
• Professional presentation, responsibility, and excellent communication skills
• Fluency in English; additional languages a strong advantage

What’s On Offer

• Competitive salary
• Recognition and loyalty reward programs
• Employee assistance and wellness initiatives
• Career development and training opportunities