Front Office Administrator

SUMMARY:
Position: Front Office Administrator
4* Hotel - Bantry Bay, Cape Town

POSITION INFO:

Qualifications & Critical Criteria (Requirements)

• Matric certificate (Grade 12); office administration or hospitality qualification advantageous
• Minimum 2–3 years’ experience in front office, reservations, or administrative roles within hospitality
• Proficiency in Opera PMS and Microsoft Office Suite (Excel, Word, Outlook)
• Strong organisational skills and attention to detail
• Ability to manage confidential information with integrity and professionalism
• Strong written and verbal communication skills
• Ability to multitask and work under pressure in a fast-paced environment
• Must hold a valid South African ID

Key Competencies

Duties & Responsibilities

• Manage and maintain accurate guest data, reservations, and billing records in Opera PMS
• Process reservations, amendments, cancellations, and group bookings efficiently
• Prepare and submit daily, weekly, and monthly reports for Front Office operations
• Support the Front Office Manager with scheduling, correspondence, and departmental administration
• Handle billing, payment postings, reconciliations, and end-of-day reports
• Assist with VIP arrivals, guest communications, and special requests
• Maintain filing, compliance, and documentation standards for audits and inspections
• Coordinate with finance for deposits, refunds, and billing queries
• Support training record-keeping, attendance tracking, and internal communications
• Ensure professional conduct and confidentiality when handling guest or financial information

Package on Offer

• Basic salary (TBA)
• 50/50 contribution to Pension
• Company contribution to medical aid

Important Application Notes

• Must hold a valid South African ID
• Only candidates with proven front office administration and Opera experience will be shortlisted
• Ensure your CV is 100% updated
• All applicants will be required to attend a virtual introduction interview
• Recruitment aligns with the company’s Employment Equity Plan

About the President Hotel

• 349 stylish rooms, apartments, and suites
• Breathtaking views of the Atlantic Seaboard
• A palm-lined infinity pool
• World-class restaurants
• State-of-the-art conference and event venues
• An iconic working environment where excellence meets opportunity