Experience Host

SUMMARY:
Create memorable, personalized guest experiences with warmth and pride.

POSITION INFO:

The President Hotel is on a journey to be considered luxury.
Our purpose is simple yet powerful: to create and inspire memorable experiences.
Our vision: to become Cape Town’s most loved hotel.

Set in the heart of Bantry Bay, between Cape Town’s vibrant city life and the Atlantic Ocean, The President Hotel is renowned as the Mother City’s most loved destination hotel. With 349 stylish rooms, apartments, and suites, breathtaking views, a palm-lined infinity pool, world-class restaurants, and state-of-the-art conference and event venues, The President offers an iconic working environment where excellence meets opportunity.

We’re seeking a Guest Experience Host to join our front-of-house team and ensure every guest interaction is warm, personal, and unforgettable. If you live and breathe our values - Teamwork, Respect, Innovation, Accountability, Passion, and Integrity - we want you on our journey!

Key Responsibilities

 Guest Interaction & Hosting
Provide a seamless, personalised experience for all guests by building relationships, remembering names, and ensuring every request is met with warmth and efficiency.

 Lobby & Public Area Presence
Be a constant, welcoming presence in the lobby and public areas, ensuring cleanliness, music, ambience, and overall presentation are at their best.

 VIP & Group Coordination
Personally welcome VIPs, groups, and crew arrivals with tailored check-ins, room allocations, and thoughtful touches such as room drops and turndowns.

 Guest Profiling & Communication
Manage guest profiles, pre-arrival WhatsApp communication, and departure follow-ups. Ensure information is updated for future stays and shared across departments.

 Requests & Complaints Management
Respond promptly to guest requests, complaints, and special requirements, ensuring swift resolution and guest satisfaction.

 Travel Desk Liaison
Coordinate with travel partners to curate, plan, and book tours, transfers, and Cape Town experiences. Maintain accurate daily records and service provider relationships.

 Operational Support
Assist with Opera system functions including check-ins, check-outs, reports, and room allocations. Maintain clear handovers and communication with the Guest Experience Manager and fellow team members.

Requirements

• Matric certificate (Grade 12); hospitality qualification or diploma advantageous
• Minimum 2 to 3 years’ experience in a guest-facing hospitality role
• Proficiency in Opera or similar PMS systems
• Strong knowledge of Cape Town and Western Cape attractions, tours, and experiences
• Excellent interpersonal, communication, and problem-solving skills
• Professional, flexible, and detail-oriented
• Must hold a valid South African ID

Key Competencies

 Guest-Centric Mindset - Passion for creating memorable, tailored guest experiences.
 Communication Skills - Strong verbal and written communication across diverse cultures.
 Problem-Solving & Adaptability - Calm, resourceful, and solution-driven under pressure.
 Attention to Detail - Ensures every detail of the guest journey exceeds expectations.
 Sociability & Professionalism - Confident, approachable, and polished in all interactions.

Package on Offer

• Basic salary (TBA)
• 50/50 contribution to provident fund
• Company contribution to medical aid

Important Application Notes

• Must hold a valid South African ID
• Only candidates with relevant experience will be shortlisted
• Ensure your CV is 100% updated
• All applicants will attend a virtual introduction interview

Recruitment aligns with the company’s Employment Equity Plan.

Join a team where excellence meets passion. Help create extraordinary guest experiences at one of Cape Town’s leading hotels while inspiring unforgettable memories.