Guest Experience Liason

 

Recruiter:

Inisys

Job Ref:

JHB000096/MK

Date posted:

Wednesday, September 14, 2022

Location:

Johannesburg, South Africa


SUMMARY:


Proudly born and bred in Botswana over 39 years ago, OUR CLIENT remains dedicated to pioneering authentic and sustainable ecotourism in Africa, whilst making a positive impact on conservation, and driving community empowerment is looking at recruiting a Guest Experience Liaison.

JOB DESCRIPTION:

The ideal candidate will need to be well versed in Guest Relations with excellent communication skills as well as a high aptitude for customer interaction and to understand and pre-empt the overall needs and wants for a guest’s stay.

Candidate must have ability to work well under pressure in a fast-paced environment and be a great team player who thrives in making a guest journey from ordinary to extraordinary. 
 
 
Brief description of the position: 
  • Create seamless service delivery through regular correspondence with guests during their stay. Delighting them with high attention while focusing on the intricacies of the guest's journey.
  • Maintain effective communication with all journey stakeholders to ensure a smooth & friendly service delivery whilst ensuring all requirements are communicated effectively and efficiently.
  • Deal promptly, efficiently, and pleasantly with any queries and resolve guest queries.
  • Operating according to and in compliance with – COMPANY's standards of operations, company policies and procedures, and code of conduct.
  • Offer highly personalized guest touch-points which generate significant real and perceived value through strong relationships with trade partners.
  • Have extensive knowledge of all regions we package, attending all training sessions and site inspections where necessary.
  • Analyse guest feedback and provide solutions to ensure continuous improvement towards guest satisfaction and thus positively impacting future travel.
  
Candidate profile  
  
Qualification:
  • Matric certificate – with maths (minimum standard grade or above)   
  • Tertiary certificate in Travel & Tourism/hospitality.   
  
Experience:
  • Min 5 years’ experience at a Senior level in Reservations.   
  • Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.  
  • Computer Literate (Microsoft Office, email, Internet)  
  • Proven English literacy. 
  • Working knowledge of TourPlan and WISH or similar booking/operating system. 
  • General destination knowledge on Southern & East Africa. 
  • Personal and work travel experience in Southern and East Africa.  
  • Problem solver and good with guest interaction .
  • Excellent attention to detail.   
  
Skills:  
  • Excellent communication skills both written and oral, in English.   
  • Foreign language skills advantageous   
  • Ability to multitask and ensure good time-management  
  • Extremely proactive with an outgoing, charismatic, and approachable character.  
  
Personal Abilities:     
  • Creative, organized, and excellent communication skills.
  • Ability to work under pressure without compromising accuracy. Ability to pace oneself and prioritize demands.
  • Team worker and ability to interface with various departments. Good, follow-up skills.
  • A consistent approach to quality of output, service, and result orientated.
  • Good administrator and professional in all dealings.
  • Dedicated to customer satisfaction and want to “go the extra mile”.
  • Self-starter with high energy levels.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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