Guest Experience Host/Guest Relations Agent

SUMMARY:
Because every exceptional stay begins with a warm welcome and a host who truly cares.
Perched above the Atlantic Ocean in Bantry Bay, the President Hotel is one of Cape Town’s most loved destinations, where guests return for genuine hospitality, personalised experiences and unforgettable moments. As we continue our journey toward luxury, every guest interaction becomes an opportunity to exceed expectations and create something memorable.
We are seeking a warm, engaging and guest-focused Guest Experience Host with proven hotel guest relations experience. This is a role for someone who loves working with people, thrives on creating personalised experiences and takes pride in making every guest feel valued, recognised and at home.
If you are passionate about hospitality, confident in handling guest interactions with professionalism and care, and enjoy going the extra mile to create memorable stays, we would love to meet you.

POSITION INFO:
Minimum Requirements

- Minimum 2 years’ guest relations or front-of-house experience in a 4- or 5-star hotel environment
- Diploma or certificate in Hospitality Management advantageous
- Strong knowledge of guest service, VIP hosting and complaint handling
- Proficiency in Opera PMS and Microsoft Office
- Excellent interpersonal and communication skills with a guest-centric approach
- Well-presented, professional and confident in interacting with high-profile guests
- Strong organisational and problem-solving skills
- Ability to work flexible hours, including evenings, weekends and public holidays
- South African citizen with a valid ID
Key Responsibilities

- Act as the main point of contact for guests, ensuring a seamless and personalised arrival-to-departure experience

- Anticipate guest needs and provide personalised assistance, recommendations and solutions
- Handle guest queries, feedback and complaints with professionalism, ensuring effective service recovery
- Coordinate special requests, celebrations and VIP arrangements in collaboration with relevant departments
- Maintain excellent knowledge of Cape Town attractions, dining and cultural experiences to enhance guest stays
- Work closely with Front Office, Concierge and F&B teams to deliver exceptional service across all touchpoints
- Maintain accurate guest profiles and preferences to elevate repeat guest experiences
- Uphold hotel standards, brand values and service excellence in every interaction
Key Skills

- Genuine passion for guest service and hospitality
- Strong interpersonal and communication skills
- Attention to detail and personalisation
- Problem-solving and service recovery
- Organisation and multitasking
- Ability to perform in a fast-paced, guest-focused environment
Why Work With Us
At the President Hotel, we believe that memorable experiences are created by people who care. Our team is passionate about delivering exceptional service while building meaningful connections with our guests and with each other.
Join us as we continue our journey toward becoming Cape Town’s most loved luxury destination.