Guest Experience Lead

Recruiter:

Phoenix Recruitment

Job Ref:

JHB000950/DB

Date posted:

Tuesday, January 6, 2026

Location:

Stellenbosch, South Africa

Salary:

Monthly

SUMMARY:
Wine Estate & Hotel in the Stellenbosch / Brackenfell area is looking for a Guest Experience Lead / Duty Manager who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures.

The suitable candidate serves the needs of guests and assists fellow colleagues from different departments if need be.

POSITION INFO:
Duties:

Welcome and introduce guests
Check-in and check-out guests
Pass all relevant guest information on to various departments as required
Assist guests with bookings, tours and transfers, build and create guests’ itineraries
Ensuring that all guest information and rates are correct
Guests’ liaison to all outside guests and assist the restaurant when needed
Update guests’ profiles
Report to the manager on duty regarding any related maintenance concerns
Assist reservations with lodge guests’ bookings, and messages
Assist Spa, Housekeeping and onsite restaurant
Assist with lunch and dinner bookings on Dine-plan as required
Do a thorough handover with the Night Auditor & early / late shift
Ensure all transfers are booked, tracked and charged
Acting as manager on duty in regard to guest relations

Requirements:

Grade 12
Hospitality Certificate / Diploma
At least 2 years’ experience in a similar role in at a 5* property
Very strong computer and great administration skills
Passionate about the hospitality industry
Excellent interpersonal- & communication skills, written and verbal in English
Strong customer service orientation with excellent people skills
Ability to maintain a professional working relationship with all departments and across cultures and religions
Comfortable in dealing with very distinguished clientele
Must be well-presented
Friendly, helpful and outgoing
Natural warmth and friendliness

Similar jobs you might be interested in:

Guest Experience Lead
Location: Stellenbosch
Salary: Monthly
Wine Estate & Hotel in the Stellenbosch / Brackenfell area is looking for a guest experience lead / Duty ManagerÂ who will be responsible for ensuring that theÂ guest's experienceÂ fromÂ arrival to departureÂ is seamless in accordance with allÂ policies and procedures.Â TheÂ suitable candidateÂ serves the needs ofÂ guestsÂ andÂ assists fellow colleaguesÂ from different departments if need be.
50 days ago

Hotel Guest Experience Host (Hotel Guest Relations Agent)
Location: Bantry Bay
Salary: Market related
Deliver a seamless, personalised guest experience throughout the guest journey.
2 days ago

Hotel Guest Experience Host
Location: Bantry Bay
Salary: Market related
Deliver a seamless, personalised guest experience throughout the guest journey.
8 days ago

Guest Experience Coordinator
Location: Hout Bay
Salary: R25kpm
A portfolio of luxury boutique lodges and retreats in South Africa is looking for a talented and versatile guest experience COORDINATOR to join their team.
13 days ago

Guest Experience Coordinator
Location: Cape Town
Salary: 300000 Annually
guest experience Coordinator – Hout Bay
21 days ago

Guest Experience Coordinator
Location: Hout Bay
Salary:
Job SummaryThe guest experience Coordinator is responsible for delivering exceptional, personalized service to guests from pre-arrival to post-departure. This role ensures every guest interaction reflects 5-star luxury standards, enhances guest satisfaction, and builds long-term loyalty. The coordinator acts as the primary liaison between guests and hotel departments, ensuring seamless communicati...
23 days ago

Guest Experience Coordinator
Location: Hout Bay
Salary: Monthly
Luxury Boutique Hotel based in Hout Bay is looking for guest experience Coordinator to oversee all aspects of the guest journey, ensuring high-quality service from booking to checkout. Responsibilities include handling inquiries, managing reservations, resolving complaints, coordinating on-site logistics for events, and maintaining brand standards. We’re looking for a candidate wi...
23 days ago

Guest Experience Coordinator
Location: Hout Bay
Salary:
The guest experience Coordinator is responsible for ensuring exceptional, personalised guest journeys from pre-arrival through to departure and post-stay follow-up. This role focuses on anticipating guest needs, managing special requests, and maintaining high service standards to create memorable hospitality experiences. Duties and ResponsibilitiesCoordinate and manage the guest journey from ...
23 days ago

Reservations Manager
Location: Cape Town
Salary: 32000 Monthly
We are seeking a detail-oriented Reservations Manager to oversee all aspects of room bookings and reservations at our clients 5 star hotel in Cape Town. Salary: R36 000 ctc pm
1 day ago

Senior Travel Consultant (Owned I Trade)
Location: Cape Town
Salary: Monthly
Collection of owner-operated safari camps and safaris operations in Botswana, Namibia and South Africa based in Westlake, CT is looking for a Senior Travel Consultant to service VIP travel, familiarization trips, Marketing & PR bookings. Responsible for reservations and sales for trade educationals, shareholders, shareholder associates, media and marketing bookings for group-owned proper...
1 day ago

Guest Experience Lead

Similar jobs you might be interested in:

Jobseekers

Recruiter

General