Fuel and Convenience Manager - Emalahleni

SUMMARY:

Role Purpose

Key Responsibilities

• Manage the day-to-day operations of the fuel and convenience site.
• Conduct regular site inspections and operational checks to ensure standards are maintained.
• Ensure the site is safe, clean, well maintained and operating efficiently.
• Monitor fuel operations, convenience retail activities and value-added services.
• Ensure operational procedures, systems and controls are consistently implemented.
• Identify operational challenges and implement practical solutions to improve efficiency and productivity.
• Take ownership of overall site performance and operational results.

• Drive sales growth across fuel, convenience retail and value-added services.
• Monitor sales performance against targets and implement corrective actions where required.
• Identify opportunities to increase revenue, customer traffic and average customer spend.
• Support and execute promotional activities and initiatives designed to increase sales and customer engagement.
• Develop a strong understanding of products, customers and local market requirements.
• Identify opportunities for innovation, growth and improved customer experience.

• Prepare and manage the site's annual budget and expenditure requirements.
• Monitor operating expenses and maintain effective cost controls.
• Analyse financial and operational variances and implement corrective actions.
• Monitor profitability and ensure financial objectives and sales targets are achieved.
• Manage cash controls, banking processes and daily cash reconciliations.
• Ensure all financial controls and procedures are consistently followed.
• Identify opportunities to improve margins, reduce costs and minimise financial losses.

• Maintain effective stock management and inventory control processes.
• Monitor fuel and convenience stock levels to ensure product availability.
• Conduct regular stock counts and investigate discrepancies and variances.
• Identify and minimise stock losses, wastage and shrinkage.
• Ensure accurate stock reconciliations and investigate potential causes of losses.
• Maintain appropriate controls over stock receiving, storage and movement.
• Work with suppliers and internal teams to ensure effective stock availability and replenishment.

• Promote and maintain high levels of customer satisfaction.
• Set the standard for professional, friendly and consistent customer service.
• Interact directly with customers and address complaints and service concerns.
• Ensure customer complaints are resolved promptly and appropriately.
• Monitor service standards and implement improvements where required.
• Identify opportunities to enhance the customer experience and encourage repeat business.

• Lead, manage and develop a high-performing site team.
• Set clear performance and service expectations for employees.
• Monitor employee performance and address performance issues appropriately.
• Promote a positive, professional and customer-focused team culture.
• Build trust and effective working relationships across diverse teams.
• Coach and develop employees to improve productivity, service delivery and performance.
• Lead by example through professionalism, integrity, accountability and visible involvement in daily operations.

• Ensure compliance with company policies, procedures and operational controls.
• Monitor compliance with relevant external legislation and regulatory requirements.
• Ensure health and safety standards are consistently maintained across the site.
• Conduct operational checks and address identified risks or non-compliance.
• Ensure appropriate controls are in place to manage cash, stock, shrinkage and operational risks.
• Maintain accurate records and documentation relating to operational and compliance requirements.

• Ensure effective utilisation of retail operating systems and digital platforms.
• Use operational and performance data to identify trends, inefficiencies and opportunities for improvement.
• Support the automation and optimisation of digital processes and inventory control systems.
• Maintain accurate operational information and reporting.
• Use technology and data to improve productivity, stock control and business performance.

• Build and maintain effective relationships with the Regional Manager, Operations Control Manager and wider retail operations team.
• Collaborate with finance and accounting teams on financial controls, reporting and reconciliations.
• Maintain effective relationships with suppliers and service providers.
• Communicate operational issues, opportunities and performance insights to relevant stakeholders.
• Work collaboratively with internal and external stakeholders to achieve site objectives.

• Maintain accurate operational, financial, stock and administrative records.
• Prepare and submit required site reports accurately and timeously.
• Monitor key performance indicators and provide feedback on site performance.
• Analyse operational results and recommend improvements.
• Ensure all required documentation and administrative processes are completed in accordance with company standards.

POSITION INFO:
Role Requirements

• National Diploma in Business Administration, Commerce, Accounting or a related field.
• Minimum 4 years' relevant experience in retail sales, fuel retail, convenience retail or a similar environment.
• Proven experience in a managerial or supervisory capacity within a retail environment.
• Proven track record of managing sales, profitability, stock and operational performance.
• Strong understanding of retail operating key performance indicators.
• Experience in budgeting, expense control and financial analysis.
• Strong stock management, stock reconciliation and shrinkage-control experience.
• Experience managing cash controls and reconciliations.
• Strong understanding of customer service and retail operations.
• Excellent MS Office skills.
• Strong communication and negotiation skills.
• Ability to analyse operational and financial information and make sound decisions.
• Strong leadership and people-management capabilities.
• Ability to work effectively with diverse teams and multiple stakeholders.
• Strong problem-solving skills and sound pragmatic judgement.
• High level of accountability, integrity and self-awareness.
• Achievement-oriented with a strong focus on continuous improvement.
• Ability to work in a fast-paced, operationally demanding retail environment.