Shop Manager

SUMMARY:
Our client, based in Pretoria, operates within the convenience retail sector and is committed to delivering an exceptional shopping experience to its customers. They are seeking a motivated and experienced Shop Manager to oversee multiple branches, ensuring efficient store operations, exceptional customer service, and effective team management.

Job Purpose:
To manage the day-to-day operations of multiple retail branches by overseeing staff, inventory, pricing, and store performance while ensuring high standards of customer service and operational excellence.

POSITION INFO:
REQUIREMENTS
Minimum education:

• National Senior Certificate

• 2-5 years’ experience

• Retail store management
• Multi-branch operations
• Staff leadership and development
• Inventory and stock management
• Pricing and price analysis
• Administrative and reporting functions
• Customer service and operational management
  
  

• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Administrative and reporting skills
• Price analysis and updating pricing structures
• Inventory management and stock control

• Fluent in Afrikaans and English
• Valid driver's licence and own reliable transport
• Willingness to travel weekly to Johannesburg

• Oversee the daily operations of multiple retail branches
• Ensure stores are clean, organised, and visually appealing
• Maintain high operational and merchandising standards
• Ensure compliance with company policies and procedures

• Monitor stock levels and conduct regular inventory checks
• Manage stock ordering to ensure product availability
• Minimise stock losses and improve inventory accuracy
• Perform price analysis and update pricing where required

• Recruit, train, motivate, and develop store employees
• Monitor staff performance and provide ongoing coaching
• Foster a positive, customer-focused team culture
• Manage staff scheduling and attendance

• Deliver exceptional customer service across all branches
• Resolve customer queries and complaints professionally
• Maintain a welcoming shopping environment
• Promote customer satisfaction and loyalty
  
  

• Complete all administrative and reporting functions accurately
• Monitor branch performance and identify improvement opportunities
• Ensure compliance with operational and financial procedures
• Support continuous improvement initiatives across all branches