Dutch/Flemish Speaking Customer Service

Recruiter:

SimGlobal Group (Pty) Ltd

Job Ref:

MB01

Date posted:

Saturday, August 6, 2022

Location:

CapeTown, South Africa

Salary:

Basic salary plus benefits

SUMMARY:
Dutch Language

JOB DESCRIPTION:

Join our Winning Team! If you are Dutch or German speaking and passionate about exceptional customer service, we would like to hear from you.
Job Description Customer-focused, results-orientated individuals with good problem-solving & interpersonal skills, to deliver effective engagements to customers in the Netherlands.
Key Responsibilities

• Customer Service engagement via incoming calls and respond to emails queries.
• Managing reservations, special requests, and customer complaints via the website.
• Respond to a defined range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers.
• Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner.
• Demonstrate urgency on transactions using standard operating procedures.

• Maintain professionalism in all customer engagements.
Requirements
• A Matric certificate or equivalent qualification.
• Excellent Dutch and English language skills (verbal and written)
• Passionate about customer service
• Technical Abilities
• Work experience background e.g., Airline/Travel agency experience
• Strong communication and administration skills
• Strong in multitasking
• Customer-focused mentality & approach
• Attention to detail & positive attitude

1. Full time contract (40 Hours per week)

Salary details:
1. Basic Salary :
R18- R20k per Month depending on experience.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Dutch/Flemish Speaking Customer Service

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