Debtors Team Leader

SUMMARY:
Lead, Inspire & Drive Collections Performance

POSITION INFO:
Our client is seeking a Debtors Team Leader to manage and develop a high-performing collections team while driving effective credit control strategies and reducing aged debt.

This is a fantastic opportunity for a results-driven leader who thrives in a fast-paced environment and is passionate about improving processes, strengthening stakeholder relationships, and delivering measurable outcomes.

Key Responsibilities:

Team Leadership & Performance Management

• Plan, coordinate, and direct daily credit control and collections activities.
• Allocate workloads and set clear priorities to ensure individual and team targets are met or exceeded.
• Monitor team performance through quality control checks and ongoing review of collection activities.
• Conduct performance appraisals, development reviews, and succession planning.
• Support, coach, and develop team members to enhance capability and accountability.
• Manage leave schedules to ensure operational continuity.

Collections & Debtors Management

• Analyse aged debtors and implement proactive strategies to reduce delinquency.
• Ensure prompt follow-up on overdue accounts and continued late payments.
• Approve debtor refunds within delegated authority levels.
• Oversee the preparation and consolidation of debtor tracking reports.
• Ensure all potential bad debt accounts are handed over in line with policy and legal requirements.
• Attend collections meetings to ensure adherence to SOPs and compliance standards.

Reporting & Controls

• Prepare and review consolidated debtors trackers and anomaly reports.
• Conduct quality control checks on calls, case management systems, and closed queries.
• Ensure monthly collection campaigns are deployed effectively.
• Monitor and improve reporting accuracy to support finance and management decision-making.

Stakeholder & Relationship Management

• Build strong, sustainable relationships with internal departments and external account payers.
• Handle escalated complaints and provide appropriate solutions.
• Liaise with legal or pre-legal teams on escalated matters.
• Ensure all queries are resolved in line with collections policies and procedures.
• Maintain clear and effective communication to ensure accurate account positions at all times.

• Completed Matric.
• Credit Management certificate is advantageous.
• Proven experience in Accounts Receivable / Credit Control, with at least 2–3 years in a supervisory or team leadership role.
• Strong knowledge of collections processes, aged debt management, and credit control best practices.
• Excellent analytical and reporting skills.