Debtors Team Leader

SUMMARY:
Lead, Inspire and Drive Collections Performance.

POSITION INFO:
Our client is seeking a Debtors Team Leader to manage and develop a high-performing collections team while driving effective credit control strategies and reducing aged debt.

This is a fantastic opportunity for a results-driven leader who thrives in a fast-paced environment and is passionate about improving processes, strengthening stakeholder relationships, and delivering measurable outcomes.

Key Responsibilities:

• Team Leadership & Performance Management:
  • Plan, coordinate, and direct daily credit control and collections activities.
  • Allocate workloads and set clear priorities to ensure that individual and team targets are met or exceeded.
  • Monitor team performance through quality control checks and ongoing reviews of collection activities.
  • Conduct performance appraisals, development reviews, and succession planning.
  • Support, coach, and develop team members to enhance capability and accountability.
  • Manage leave schedules to ensure operational continuity.
• Collections & Debtors Management:
  • Analyse aged debtors and implement proactive strategies to reduce delinquency.
  • Ensure prompt follow-up on overdue accounts and continued late payments.
  • Approve debtor refunds within delegated authority levels.
  • Oversee the preparation and consolidation of debtor tracking reports.
  • Ensure that all potential bad debt accounts are handed over in line with policy and legal requirements.
  • Attend collections meetings to ensure adherence to SOPs and compliance standards.
• Reporting & Controls:
  • Prepare and review consolidated debtors trackers and anomaly reports.
  • Conduct quality control checks on calls, case management systems, and closed queries.
  • Ensure that monthly collection campaigns are deployed effectively.
  • Monitor and improve reporting accuracy to support finance and management decision-making.
• Stakeholder & Relationship Management:
  • Build strong, sustainable relationships with internal departments and external account payers.
  • Handle escalated complaints and provide appropriate solutions.
  • Liaise with legal or pre-legal teams on escalated matters.
  • Ensure that all queries are resolved in line with collection policies and procedures.
  • Maintain clear and effective communication to ensure accurate account positions at all times.

• Completed Matric.
• Credit Management Certificate is advantageous.
• Proven experience in accounts receivable / credit control, with at least 2–3 years in a supervisory or team leadership role.
• Strong knowledge of collections processes, aged debt management, and credit control best practices.
• Excellent analytical and reporting skills.