Debtors Supervisor

SUMMARY:
Join my client in ensuring effective debtors management and financial stability for their company!

POSITION INFO:
My client is looking for an experienced and detail-oriented Debtors Supervisor to oversee the debtors team, ensuring efficient processes, accurate record-keeping, and effective client relationship management.

The successful candidate will be responsible for monitoring outstanding accounts, resolving queries, and driving team performance while minimizing financial risks.

This role is based in Foreshore, Cape Town.

• Debtors Process Management:
  • Ensure the timely delivery of documents to clients, with all required supporting documentation.
  • Oversee the accurate and timely allocation of payments.
  • Supervise and enforce adherence to debtors' processes and procedures within the team.
• Client Liaison & Communication:
  • Maintain strong professional relationships with internal and external stakeholders.
  • Attend and coordinate regular meetings with clients, the CGM, Debtors Controller, and Debtors Supervisor.
  • Ensure that client queries are resolved within 24 hours.
• Age Analysis & Credit Control:
  • Monitor and maintain the age analysis to ensure that payments are received as per the agreed terms.
  • Conduct weekly reviews of outstanding debtors and take proactive steps to mitigate risks.
• Team Leadership & Performance Management:
  • Supervise and guide the debtors team to ensure optimal performance.
  • Conduct staff appraisals and implement development plans for underperforming employees.
  • Assist with recruitment, onboarding, and HR-related documentation.
  • Provide training, coaching, and mentorship to enhance team skills and productivity.
  • Hold regular team meetings and one-on-one check-ins to address concerns and improve workflow.
• Quality Control & Risk Management:
  • Conduct quality control checks on supporting documents and ensure proper filing.
  • Monitor clients' card statements and identify discrepancies.
  • Oversee the processing of manual transactions, reversals, and journal entries.
  • Ensure compliance with internal controls and financial policies.
  • Identify and report on key financial risks, and implement solutions.
• Fraud & Dispute Management:
  • Identify and dispute fraudulent charges with the relevant card companies, within 30 days.
• Reporting & Ad Hoc Tasks:
  • Provide accurate financial reports to management for decision-making.
  • Ensure that all processes are adhered to and internal controls are maintained.
  • Assist management with ad hoc tasks and report on irregularities as needed.

• Certificate/Diploma/Degree in Finance or Credit Management.
• 5+ years in a debtors/credit control role, with at least 3 years in a supervisory position.
• Strong leadership, problem-solving, and analytical skills.
• Excellent communication and client relationship management abilities.