Debtors Clerk

SUMMARY:
Debtors Clerk / Customer Relations Administrator – Cape Town CBD
Property Management | Finance / Debtors / Customer Relations
Full-time | On-site

Our client is a well-established property group that develops, owns, and manages commercial, industrial, and retail properties across South Africa’s major economic hubs. They are seeking a detail-driven and customer-focused Debtors Clerk / Customer Relations Administrator to manage tenant accounts, recoveries, debtors administration, and tenant liaison across their property portfolio.

This role is suited to a highly organised individual with strong property debtors experience, excellent numerical accuracy, and the ability to balance financial administration with tenant-facing responsibilities.

POSITION INFO:
Key Responsibilities:

• Manage tenant billings and monthly recoveries including utilities, rates, levies, and expenses
• Ensure all recoverable expenses are billed accurately and recovered in full
• Perform reconciliations for municipal services, rates, levies, and recoveries
• Maintain monthly municipal control sheets and daily debtors reports
• Conduct tenant deposit audits, process refunds, and manage tenant deposits
• Process tenant account openings, closures, adjustments, and reconciliations
• Handle all tenant queries relating to accounts, billing, and recoveries
• Manage debt collection processes including arrears follow-ups, reminders, and reporting
• Issue letters of demand, arrears SMS notifications, and payment reminders
• Liaise with attorneys regarding defaulting tenants and legal handovers
• Send tenant statements and manage debit order setup and processing
• Capture receipts, complete banking documentation, and follow up on unallocated payments
• Report cash received in line with FICA requirements
• Liaise with meter reading companies, utility providers, and service partners
• Log tenant maintenance calls, escalate to facilities, and follow up on progress and satisfaction
• Assist with bank reconciliations and general financial reconciliations when required
• Maintain accurate records, scanning, filing, and documentation
• Assist auditors and support audit processes
• Stand in for facilities or finance functions when required
• Support managers, property managers, and facilities teams administratively
• Adhere to all internal workflows, processes, confidentiality, and compliance requirements

• Proven experience as a Debtors Clerk within a property management environment
• Strong understanding of tenant billing, recoveries, and reconciliations
• Excellent numerical accuracy and attention to detail
• Strong customer service, communication, and problem-solving skills
• Ability to manage high volumes of work and multiple priorities
• Proficient in MS Office; property management systems (e.g. MDA) advantageous
• Ability to work independently and manage time effectively
• High level of integrity and confidentiality