Midlevel Operations Manager and Solutionist

SUMMARY:
Our client, a Market Leader in Driver and Fleet Management is expanding and looking for a Midlevel Operations Manager and Solutionist to join their dynamic team.

POSITION INFO:
Midlevel Operations Solutionist Breakdown

• The roles and responsibilities for the departments under your responsibility will be company-wide, as Operations is a cross-company dynamic that affects the entire organisation.
• Responsible for the Driver, Logistics, Operations, Compliance, and Fleet departments.

• Essentially the business is growing at a rapid pace and has been building and launching projects that have been capturing the opportunities that have become available or that we have created. The projects are carefully spec'd and launched in succession, and we are moving forward with success however revisiting these is now essential in terms of consistency, quality, customer retention and increased profitability.

• Ensure project dynamics and operations are being followed,
• Evolve systems and protocols,
• Analyse for optimisations of company resources,
• Elevate the competency in the supply chain,
• Highlighting weaknesses and feeding this up the line,
• Being a live/hot-ready solutionist,
• The Operations Department is at the edge of advancement, pushing this agenda,
• Ensuring company coherence - leadership.

• 1+ years experience 

• Relevant Tertiary education would be advantageous   

• A Midlevel Operations Solutionist combines the responsibilities of overseeing daily operations with identifying and solving complex business problems, essentially reviewing how tactics intertwined to ensure the greater strategy in being achieved. This role focuses on improving efficiency, driving innovation, and raising the company level and professionalism of the workforce.

1. Operational Oversight and Process Optimization:

• The Driver Department.
• How we hire, train, retain, retrain and contract.
• Ensure processes and protocols are being followed - contracting and compliance.
• The Logistics Department
• Evolving the abilities of the Logistics Specialists (LS's),
• Consolidation - Evolving the LS's abilities 70%/30% split
• 70% focused on evolution/ training/ protocol and process upgrade.
• 30% New hires

• Researching cost to company leaks.
• Fleet Department.
• Service provider engagement.
• Service and maintenance structures are being maintained.
• Leaks and wastage mitigation.
• Fleet expansion opportunities.

• Trips and driver performance reporting.
• Reviewing communication matrix and protocols between the Driver and Logistics Department.

• Currently we have a great company culture and exceptional team play, we are a good launching pad to:
• Evolve the office and workforce.
• Improve overall methodologies.
• Create daily habits of best practices.

1. Problem Identification and Solution Development:

• Identify and analyze business processes and operational issues.
• This is an essential need as we are in a growth phase, identifying issues before they come into effect and taking preventative measures:

• Reformatting how we onboard large numbers of drivers and vehicles in a qualitative way.

• Assistance in building new structure while he manages the current work follows and LS's needs.
• Design innovative solutions and develop strategic plans to implement them.
• Utilize data and metrics to diagnose problems accurately and measure impact.
• The company is metric-based so creating the availability of the numbers/reporting at the right time is essential.

1. Strategic Planning and Innovation:

• Walking through the Company's top achievable 10 home runs,
• Collaborating on strategies,
• Executing, executing and executing.

• Creating clear objectives around the company vision,

1. Quality and Risk Management:

• We are fast becoming the choice in the industry the maintenance of this is an essential part of your role.

1. Training, Support, and Performance Reporting:

• Provide training and support to teams on new processes and solutions, ensuring smooth transition and adoption.
• Prepare and present reports on operational performance, using data to make informed decisions.
• Analyze data to identify trends and areas for improvement, driving continuous enhancement of operations.