Customer Success Manager (JB1854)

 

Recruiter:

HR Genie

Job Ref:

JB1854

Date posted:

Tuesday, May 17, 2022

Location:

Johannesburg North, South Africa

Salary:

R25k - 37.5k per month


SUMMARY:
As the Customer Success Manager, you will provide remote customer success management services in Eng

JOB DESCRIPTION:

Customer Success Manager (JB1854)

Johannesburg North, Gauteng

R25 000 – R37 500 per month

Duration: Permanent

Overview

As the Customer Success Manager, you will provide remote customer success management services in English and/or German to a Swiss FinTech company who provides a cloud platform that digitizes communications and order/claim processes for insurance and real estate management companies.

Minimum Requirements:

  • Bachelor’s degree
  • Minimum of 4 years relevant experience
  • Strong customer orientation skills
  • Robust customer interaction skills
  • Maintaining a positive, empathic, and professional attitude towards customers at all times
  • Able to conceptualize solutions
  • Ability to troubleshoot and work under pressure
  • Positive, encouraging, and enthusiastic
  • Team orientated
  • Proficient in Microsoft Office
  • Fluent in English (fluency in German highly favorable)

Duties and Responsibilities:

  • Customer support and onboarding on cloud-based platform
  • Explain and convince customer why registration makes sense
  • Support customers throughout the user journey
  • Address customer queries
  • Answering support tickets from customers and ensuring satisfaction
  • Regression testing on cloud platform
  • Report on customer experience
  • Excellent notetaking on customer interactions, transactions, comments, and complaints
  • Providing feedback on efficiency of customer service process
  • Training service providers for smooth integration into the network
  • Internal communication with all stakeholders, in particular with the Sales and Project Management Teams
  • Support the billing process through the clients ERP
  • Acting as deputy to the Operations Manager in case of absence
  • Helping to conceptualize, build and lead support in SA

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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