Customer Success Manager (JB1854)

 

Recruiter:

HR Genie

Job Ref:

JB1854

Date posted:

Tuesday, May 17, 2022

Location:

Johannesburg North, South Africa

Salary:

R25k - 37.5k per month


SUMMARY:
As the Customer Success Manager, you will provide remote customer success management services in Eng

JOB DESCRIPTION:

Customer Success Manager (JB1854)

Johannesburg North, Gauteng

R25 000 – R37 500 per month

Duration: Permanent

Overview

As the Customer Success Manager, you will provide remote customer success management services in English and/or German to a Swiss FinTech company who provides a cloud platform that digitizes communications and order/claim processes for insurance and real estate management companies.

Minimum Requirements:

  • Bachelor’s degree
  • Minimum of 4 years relevant experience
  • Strong customer orientation skills
  • Robust customer interaction skills
  • Maintaining a positive, empathic, and professional attitude towards customers at all times
  • Able to conceptualize solutions
  • Ability to troubleshoot and work under pressure
  • Positive, encouraging, and enthusiastic
  • Team orientated
  • Proficient in Microsoft Office
  • Fluent in English (fluency in German highly favorable)

Duties and Responsibilities:

  • Customer support and onboarding on cloud-based platform
  • Explain and convince customer why registration makes sense
  • Support customers throughout the user journey
  • Address customer queries
  • Answering support tickets from customers and ensuring satisfaction
  • Regression testing on cloud platform
  • Report on customer experience
  • Excellent notetaking on customer interactions, transactions, comments, and complaints
  • Providing feedback on efficiency of customer service process
  • Training service providers for smooth integration into the network
  • Internal communication with all stakeholders, in particular with the Sales and Project Management Teams
  • Support the billing process through the clients ERP
  • Acting as deputy to the Operations Manager in case of absence
  • Helping to conceptualize, build and lead support in SA

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

Similar jobs you might be interested in:

Agri Customer Success Manager
Location: Johannesburg
Salary: 65 000
#SHIFTINTOHIGHCAREER by joining an AgriTech Company that seeks the expertise of a customer success manager
1 day ago


Customer Success Manager
Location: Johannesburg
Salary: 25 000 Monthly
customer success manager | Rivonia, Sandton | Office-BasedAbout the companyA well established IT managed services provider offering a range of technology solutions to businesses across South Africa. We are looking for a motivated and people-oriented customer success manager to join our team and take ownership of a broad client base that needs consistent attention, engagement and value.
21 days ago


Electronics Engineer - Bryanston
Location: Johannesburg
Salary: R860 000 Annually
The Electronics Engineer role is responsible for designing, installing, integrating, testing and commissioning third-party on-board ITS equipment on public transport vehicles and related field infrastructure (e.g. BRT stations and route equipment). The role ensures that all on-board devices integrate correctly with  back-end ITS systems via the required communication protocols and interfaces ...
1 day ago


Head Of Digital Enablement
Location: Johannesburg
Salary:
1 day ago


Key Account Manager
Location: Johannesburg
Salary:
2 days ago


Assistant Accountant
Location: Johannesburg
Salary:
4 days ago


Business Development Manager (BDM) – Smart Technology Security Products
Location: Johannesburg, Gauteng
Salary: R40000 Plus Medical Aid, Provident Fund, Petrol Card, Commission
We are looking for a dynamic Business Development manager to join our team and drive revenue growth by selling smart technology for the physical security industry. top-tier security products.
4 days ago


Business Development Manager (BDM) – Smart Technology Security Products
Location: Johannesburg, Gauteng
Salary: R40000 Plus Medical Aid, Provident Fund, Petrol Card, Commission
We are looking for a dynamic Business Development manager to join our team and drive revenue growth by selling smart technology for the physical security industry. top-tier security products.
4 days ago


Business Development Manager (BDM) – Smart Technology Security Products
Location: Johannesburg, Gauteng
Salary: R40000 Plus Medical Aid, Provident Fund, Petrol Card, Commission
We are looking for a dynamic Business Development manager to join our team and drive revenue growth by selling smart technology for the physical security industry. top-tier security products.
4 days ago


Business Development Manager (BDM) – Smart Technology Security Products
Location: Johannesburg, Gauteng
Salary: R40000 Plus Medical Aid, Provident Fund, Petrol Card, Commission
We are looking for a dynamic Business Development manager to join our team and drive revenue growth by selling smart technology for the physical security industry. top-tier security products.
4 days ago


Create a free job alert for Customer Success Manager (JB1854) in Johannesburg North

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions

 

Jobseekers

Register your CV Search jobs CV writing

Recruiter

Advertise jobs Search the CV database

General

Disclaimer Terms and conditions Privacy policy Cookie policy POPIA manual Unsubscribe

© Copyright 2026 Job Placements. All Rights Reserved.