Customer Services Administrator

Recruiter:

HR Genie

Job Ref:

xxxxxxxxxxxxx

Date posted:

Friday, July 4, 2025

Location:

Isando, South Africa

Salary:

Market related

SUMMARY:
To ensure maximum stakeholder and customer satisfaction is achieved by managing orders, lead times a

POSITION INFO:

Customer Service AdCustomer Service Administrator

Supply Chain

Accountable for operation of own work area or as a member of a team, as well as for quality, standards and outputs within defined work routines and policies.

Job Purpose

To ensure maximum stakeholder and customer satisfaction is achieved by managing orders, lead times and delivery windows

Key Accountabilities and Outputs

Enhanced customer service

Master Data and inputs into Load plan aligned to Customers DSP (Distribution Service

Package)

Continuous communication with SD Planning to ensure calibration of master data to meet

customers changing needs

Feedback on all customer comments, queries and suggestions provided to the responsible

party with the intent to improve service levels

Accountable for new customer take-on process in-trade including customer induction

Order capture via customer calls (telesales) to support Telesales ambition and free up

Sales representative time for more value add activities Load plan execution

Maintain good customer relations by delivering on promise consistently

Day to day management of customers related delivery queries or complaints

Explore and quantify opportunities to convert Customers to less expensive delivery modes

Existing delivery modes optimised

Master Data verified for accuracy

Commitment to The Beverage Company's Food Safety policy and its objectives

Ability to understand and implement all food safety requirements

Adherence to and the enforcement of Food Safety Policies, SOPs and PRPs

Compliance with PPE requirements including jewellery policy

Compliance with personal hygiene requirements in accordance with the organisations code of practice

Active engagement in all training including competency testing

Regular practice of hand washing and sanitising

Prevention of cross-contamination of products - no allergens allowed in the manufacturing facility

Responsible for raising any food safety risk to the relevant personnel such as the Team Leader or Food Safety personnel

Customer Service Administrator

Supply Chain

Accountable for operation of own work area or as a member of a team, as well as for quality, standards and outputs within defined work routines and policies.

Job Purpose

To ensure maximum stakeholder and customer satisfaction is achieved by managing orders, lead times and delivery windows

Key Accountabilities and Outputs

Enhanced customer service

Master Data and inputs into Load plan aligned to Customers DSP (Distribution Service

Package)

Continuous communication with SD Planning to ensure calibration of master data to meet

customers changing needs

Feedback on all customer comments, queries and suggestions provided to the responsible

party with the intent to improve service levels

Accountable for new customer take-on process in-trade including customer induction

Order capture via customer calls (telesales) to support Telesales ambition and free up

Sales representative time for more value add activities Load plan execution

Maintain good customer relations by delivering on promise consistently

Day to day management of customers related delivery queries or complaints

Explore and quantify opportunities to convert Customers to less expensive delivery modes

Existing delivery modes optimised

Master Data verified for accuracy

Commitment to The Beverage Company's Food Safety policy and its objectives

Ability to understand and implement all food safety requirements

Adherence to and the enforcement of Food Safety Policies, SOPs and PRPs

Compliance with PPE requirements including jewellery policy

Compliance with personal hygiene requirements in accordance with the organisations code of practice

Active engagement in all training including competency testing

Regular practice of hand washing and sanitising

Prevention of cross-contamination of products - no allergens allowed in the manufacturing facility

Responsible for raising any food safety risk to the relevant personnel such as the Team Leader or Food Safety personnel

Reporting of any illness or communicable disease

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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