Customer Services Administrator

Recruiter:

HR Genie

Job Ref:

xxxxxxxxxxxxx

Date posted:

Friday, July 4, 2025

Location:

Isando, South Africa

Salary:

Market related

SUMMARY:
To ensure maximum stakeholder and customer satisfaction is achieved by managing orders, lead times a

POSITION INFO:

Customer Service AdCustomer Service Administrator

Supply Chain

Accountable for operation of own work area or as a member of a team, as well as for quality, standards and outputs within defined work routines and policies.

Job Purpose

To ensure maximum stakeholder and customer satisfaction is achieved by managing orders, lead times and delivery windows

Key Accountabilities and Outputs

Enhanced customer service

Master Data and inputs into Load plan aligned to Customers DSP (Distribution Service

Package)

Continuous communication with SD Planning to ensure calibration of master data to meet

customers changing needs

Feedback on all customer comments, queries and suggestions provided to the responsible

party with the intent to improve service levels

Accountable for new customer take-on process in-trade including customer induction

Order capture via customer calls (telesales) to support Telesales ambition and free up

Sales representative time for more value add activities Load plan execution

Maintain good customer relations by delivering on promise consistently

Day to day management of customers related delivery queries or complaints

Explore and quantify opportunities to convert Customers to less expensive delivery modes

Existing delivery modes optimised

Master Data verified for accuracy

Commitment to The Beverage Company's Food Safety policy and its objectives

Ability to understand and implement all food safety requirements

Adherence to and the enforcement of Food Safety Policies, SOPs and PRPs

Compliance with PPE requirements including jewellery policy

Compliance with personal hygiene requirements in accordance with the organisations code of practice

Active engagement in all training including competency testing

Regular practice of hand washing and sanitising

Prevention of cross-contamination of products - no allergens allowed in the manufacturing facility

Responsible for raising any food safety risk to the relevant personnel such as the Team Leader or Food Safety personnel

Customer Service Administrator

Supply Chain

Accountable for operation of own work area or as a member of a team, as well as for quality, standards and outputs within defined work routines and policies.

Job Purpose

To ensure maximum stakeholder and customer satisfaction is achieved by managing orders, lead times and delivery windows

Key Accountabilities and Outputs

Enhanced customer service

Master Data and inputs into Load plan aligned to Customers DSP (Distribution Service

Package)

Continuous communication with SD Planning to ensure calibration of master data to meet

customers changing needs

Feedback on all customer comments, queries and suggestions provided to the responsible

party with the intent to improve service levels

Accountable for new customer take-on process in-trade including customer induction

Order capture via customer calls (telesales) to support Telesales ambition and free up

Sales representative time for more value add activities Load plan execution

Maintain good customer relations by delivering on promise consistently

Day to day management of customers related delivery queries or complaints

Explore and quantify opportunities to convert Customers to less expensive delivery modes

Existing delivery modes optimised

Master Data verified for accuracy

Commitment to The Beverage Company's Food Safety policy and its objectives

Ability to understand and implement all food safety requirements

Adherence to and the enforcement of Food Safety Policies, SOPs and PRPs

Compliance with PPE requirements including jewellery policy

Compliance with personal hygiene requirements in accordance with the organisations code of practice

Active engagement in all training including competency testing

Regular practice of hand washing and sanitising

Prevention of cross-contamination of products - no allergens allowed in the manufacturing facility

Responsible for raising any food safety risk to the relevant personnel such as the Team Leader or Food Safety personnel

Reporting of any illness or communicable disease

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Customer Services Advisor | Remote (South Africa) | Permanent
Location: Johannesburg
Salary:
19 days ago

Revenue Controller
Location: Johannesburg
Salary:
Our client, a leading and fast-paced organisation within a highly technical services environment, isn’t just offering a job - it’s offering a role where you can take ownership of critical revenue processes and directly impact cash flow and business performance. Expect a collaborative, detail-driven environment where accuracy, accountability, and strong relationships are key to success.
17 days ago

Financial Administrator - Bookkeeper (Medical Radiology Practice)
Location: Alberton
Salary: Market-Related
See Job Advertisement
21 days ago

Software License and Invoise Administrator
Location: Johannesburg
Salary: 18000 Monthly
New job opportunity available for a Software License and Invoicing administrator To ensure the accurate and timely processing of invoices, credit notes, customer cancellations, contract changes and the issuance of software licences in accordance with company policies and standard operating procedures. The role requires a strong sense of urgency to meet agreed service level agreements (S...
26 days ago

Sales Administrator
Location: Randburg, Gauteng
Salary: Salary: Market related TCTC available/negotiable on experience and knowledge
An opportunity is available for an experienced SALES administrator within a structured automotive / dealership / commercial / workshop / or similar environment, responsible for ensuring efficient, compliant, and accurate administration across the full sales process.
34 days ago

Senior Office Administrator
Location: Johannesburg
Salary: Market-related
Join the team to manage customer orders, internal reporting, and project coordination for a specialized climate engineering firm. Craighall, Johannesburg. Specialised Climate Engineering. 7:30 - 17:00. R450K - R650K CTC (includes benefits).
45 days ago

Predictive Dialler Specialist
Location: Sandton
Salary:
56 days ago

Accounts Payable Administrator
Location: Isandovale
Salary: Market related
Full and thorough understanding of the PTP process and procedures
76 days ago

Billing Administrator II
Location: Midrand
Salary:
Gijima’s Order to Cash Division is recruiting for an experienced Billing administrator II to join the team in Midrand. The ideal candidate will be a detail-oriented and analytical professional with a strong understanding of billing processes, financial administration, and customer service principles. The successful incumbent must be able to work accurately under pressure, manage multiple dea...
1 day ago

Retail Assistant
Location: Pretoria
Salary: Weekly
Retail Assistant
2 days ago

Customer Services Administrator

Similar jobs you might be interested in:

Jobseekers

Recruiter

General