Compliance Administrator

SUMMARY:
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POSITION INFO:

Purpose of the Role:

Partnering closely with the Junior Compliance Manager, the Compliance Administrator provides structured administrative support to Dis-Chem Life’s Compliance function by maintaining accurate records, coordinating compliance processes, supporting monitoring activities, and ensuring regulatory documentation is complete, current, and audit-ready.

Operating in a regulated financial services environment, this role helps ensure that clients, internal teams, and relevant stakeholders operate within applicable regulatory frameworks, internal policies, and ethical standards. The role strengthens the compliance environment by keeping processes organised, evidence reliable, and stakeholders supported.

Success in this role is defined by accurate compliance administration, efficient stakeholder support, timely monitoring support, reliable issue tracking, and disciplined follow-up on actions, deadlines, registers, and compliance evidence.

Role Summary

The Compliance Administrator is responsible for supporting the core compliance administration activities that underpin the effective operation of Dis-Chem Life’s Compliance function.

At a high level, success in this role requires the ability to operationalise regulatory requirements through accurate record keeping, document control, FICA/KYC and financial crime administration, intermediary onboarding and monitoring, representative onboarding, compliance monitoring support, reporting, and reliable follow-through on actions and deadlines.

The Compliance Administrator works closely with the Junior Compliance Manager and cross-functional business stakeholders to ensure that compliance records, registers, evidence packs, policies, procedures, and reporting inputs are complete, well organised, and maintained in line with internal and regulatory standards.

Benefits:

• Join a high-impact compliance function within a growing, regulated insurance business.
• Gain practical exposure to compliance administration, FICA/KYC, financial crime controls, monitoring support, and regulatory documentation.
• Work closely with the Junior Compliance Manager and key business stakeholders.
• Build a strong technical and administrative foundation for long-term career progression in compliance.
• Contribute directly to maintaining accurate records, audit-ready evidence, and effective compliance support.

Key Responsibilities

Compliance Administration, Records, and Registers

• Maintain compliance registers, trackers, folders, and evidence repositories.
• Capture, update, and validate compliance data in line with internal standards.
• Perform checklist reviews to identify missing, expired, or incomplete records.
• Support document control, filing, and audit-readiness across compliance processes.
• Maintain regulatory obligation registers, compliance calendars, breach logs, complaints registers, gifts and conflicts registers, and compliance attestations.
• Compile evidence packs for compliance reviews, audits, regulatory inspections, and management reporting.

Intermediary and Advisor accreditation and monitoring

• Compile supporting documents and complete onboarding checklists for intermediary applications
• Conduct license checks on intermediaries and perform continuous monitoring
• Maintain and update the intermediary database ensuring accuracy, completeness and audit readiness
• Identify and escalate risks or compliance concerns identified during the onboarding or monitoring processes.

Representative onboarding and license registration

• Assist with checking, validating, and submitting onboarding documentation for new representatives.
• Ensure all representatives are correctly registered on the Dis-Chem Life FSP licence.
• Maintain an accurate and updated Representative register
• Support ongoing updates to representative records and regulatory information.
• Coordinate with external licensing authorities to resolve registration or licensing issues.

Stakeholder Support

• Provide administrative support for compliance-related queries across the business.
• Respond to or escalate queries within reasonable timelines.
• Assist stakeholders with locating, completing, and submitting required compliance documentation.
• Maintain professional communication and follow-up on outstanding compliance actions.

FICA and Financial Crime Compliance Administration

• Maintain FICA, sanctions screening, and KYC records accurately and within required timelines.
• Update FIC reporting evidence, registers, and related records.
• Support sanctions screening and KYC administration.
• Escalate screening exceptions, missing documentation, and overdue reviews promptly.

Compliance Monitoring and Controls

• Assist with compliance monitoring activities across Dis-Chem Life.
• Track compliance findings and ensure remedial actions are implemented.
• Support internal audits, regulatory inspections, and compliance reviews.
• Provide recommendations to strengthen control frameworks and prevent regulatory breaches.

Soft Skills:

• Exceptional integrity, ethics, and professional judgment.
• Analytical, detail-oriented, and highly organised.
• Strong analytical skills
• Adaptable, resilient, and able to perform under pressure in a deadline-driven environment
• Self-managed, accountable, and results-oriented
• Excellent communication and interpersonal skills.
• Collaborative mindset with the ability to work independently.
• Customer Service Orientated
• Ability to thrive in structured and unstructured environments.

Skills and Experience:

• Minimum of 1–3 years’ experience in compliance administration, financial services administration, insurance, or regulated financial services environment
• Working knowledge of FAIS, FICA and POPIA, requirements, knowledge of Long-Term Insurance Act and related regulatory obligations advantageous
• Strong administrative, data-capturing, filing, reporting, and document-control skills
• Intermediate to advanced proficiency in Microsoft Office applications, especially Outlook, Excel, Word, and PowerPoint
• High attention to detail, confidentiality, and ability to follow structured processes and deadlines
• Clear Criminal Record essential

Qualifications:

• Minimum NQF level 5 qualification
• Compliance, Risk Management, Business Administration, Legal Studies , or a related field certification is advantageous.