Customer Service Representative

Recruiter:

Telebest

Job Ref:

DBT000173/Aya

Date posted:

Monday, January 10, 2022

Location:

Durban, South Africa

Salary:

Market related

SUMMARY:
Our client in the BPO sector is seeking to employ suitably qualified, Customer Service Representatives within their team. The successful candidates will be responsible for handling incoming traffic via correspondence (by webchat and/or email).

JOB DESCRIPTION:

Minimum requirements

Minimum Matric (Grade 12) with 60% achieved in English
Computer Literacy
Minimum of 1 year’s webchat/digital / voice experience mandatory
Advanced proficiency in English – accurate spelling and use of grammar
Minimum typing skills 30 words a minute

Duties and responsibilities

Handling all incoming chat and/or emails effectively and efficiently to resolution
Ensure that all first-time contact resolution targets are met and exceeded
Ensure that all productivity and KPI metrics are adhered to

Ensure qualitative and quantitative personal goals contribute positively to the team and department effectiveness

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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