Systems Administrator

Key Responsibilities

• Coordinate and manage the IT support queue, prioritising incidents and requests while ensuring service levels are maintained.
• Lead operational response to major incidents and ensure effective stakeholder communication throughout issue resolution. 
• Supervise and support field technicians, coordinating site visits, deployments, and preventative maintenance activities. 
• Administer server, storage, virtualisation, identity, collaboration, and endpoint management environments. 
• Coordinate network, wireless, and connectivity troubleshooting with service providers and technology partners. 
• Manage patching, user provisioning, access management, endpoint protection, and security-related activities. 
• Monitor backup processes, disaster recovery readiness, and recovery testing procedures.
• Maintain IT asset registers, software inventories, warranty information, and lifecycle management records. 
• Coordinate infrastructure changes, deployments, upgrades, and migration projects while ensuring operational readiness. 
• Manage vendor relationships and ensure third-party providers meet agreed service commitments. 

Job Experience and Skills Required

Qualifications

• Relevant IT Diploma, Degree, or equivalent technical experience. 
• Infrastructure, Networking, Microsoft, Cloud, or IT Service Management certifications will be advantageous. 

Experience

• 3 to 5 years of experience in Systems Administration, Infrastructure Support, IT Operations, or a related technical support environment. 
• Proven experience troubleshooting technical issues independently and coordinating with managed service providers and vendors.
• Experience supporting users within a multi-site or distributed business environment will be highly advantageous. 
• Previous exposure to retail, logistics, warehousing, or other operationally critical environments is beneficial. 

Technical Skills

• Server administration and Active Directory/Identity Management.
• Virtualisation technologies.
• Networking, wireless, and connectivity troubleshooting.
• Microsoft collaboration platforms and endpoint management.
• Backup, recovery, and disaster recovery processes.
• Cybersecurity fundamentals and security controls.
• Ticketing systems, remote support tools, infrastructure monitoring solutions, and asset management platforms. 

Personal Attributes

• Strong troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to coordinate multiple priorities in a fast-paced environment.
• Leadership capability with experience mentoring or supporting junior technical staff.
• Customer-focused mindset with a commitment to service excellence.

Additional Requirements

• Valid driver's licence and willingness to travel to sites as required.
• Ability to provide scheduled after-hours support when necessary.