Customer Service - Repair Facility

SUMMARY:
Seeking customer-focused, technically inclined and highly organised individual, with the ability to manage multiple repair-related tasks while maintaining excellent communication with customers and internal departments.

POSITION INFO:
Qualification

• Matric

• 1 – 2 Years' experience in Customer Service, Internal Sales, Administration or a similar environment.
• Previous experience in a repair facility, electrical motors (e.g. starter motor, wiper motor), engineering or technical environment will be an advantage.
• Experience with purchasing/procurement will be advantageous.
• Computer literate with a good working knowledge of Microsoft Office.
• Accounting literacy.
• Technical aptitude and willingness to learn about electrical motors and related products.
• Own reliable transport to and from work.

• Receiving and processing customer repair enquiries and requests.
• Assisting customers with queries relating to electric motor repairs and turnaround times.
• Creating and following up on repair job cards and related documentation.
• Preparing and following up on quotations.
• Liaising with customers regarding repair progress, costs and completion dates.
• Coordinating with the Repair Facility/workshop to ensure customer commitments are met.
• Purchasing parts, materials and components required for repairs.
• Obtaining supplier quotations and placing purchase orders.
• Following up with suppliers on outstanding orders and delivery dates.
• Checking and following up on outstanding/back-ordered items.
• Liaising with the warehouse and dispatch departments regarding parts and completed repairs.
• Assisting with scheduling and coordinating repairs and deliveries.
• Maintaining accurate records and updating customers on job status.
• Providing administrative and reporting support to the Repair Facility.
• Assisting with invoicing and ensuring relevant documentation is complete.
• Handling customer complaints and resolving queries professionally.
• Supporting the external sales and internal sales teams where required.
• Attending relevant meetings.
• Performing general office and administrative duties.