Customer Service Agent

Recruiter:

Stratogo

Job Ref:

HQ001295/Tasmi

Date posted:

Wednesday, July 22, 2026

Location:

Durban, South Africa

Salary:

Monthly

SUMMARY:
We are committed to locating the ideal job for you, so we kindly advise against paying for this service. There are no costs associated with securing employment with us.

Job Title: Customer Care Administrator
Department: Customer Service
Location: To Be Confirmed
Employment Type: Permanent

About Us

Stratogo is a professional recruitment and workforce solutions company specializing in sourcing and placing top talent across various industries.

Our client is seeking an experienced and customer-focused Customer Care Administrator to join their team. The successful candidate will be responsible for delivering exceptional customer service, managing customer orders, resolving queries efficiently, and supporting daily customer care operations. This role requires an individual with strong customer service experience, leadership capability, and experience working with Sage Pastel.

Key Responsibilities

- Provide exceptional customer service via telephone, email, and other communication channels.
- Process and manage customer orders accurately and efficiently.
- Handle customer queries, complaints, and requests professionally and promptly.
- Ensure orders are processed correctly from receipt through to completion.
- Assist with coordinating customer requirements and maintaining excellent client relationships.
- Support and guide team members where required, demonstrating leadership within the customer care function.
- Maintain accurate customer records and documentation.
- Ensure high levels of customer satisfaction while meeting company service standards.

Minimum Requirements

- Proven experience in a Customer Care or Customer Service role is essential.
- Previous team leadership or supervisory experience is required.
- Experience using Sage Pastel will be given preference.
- Experience with order processing and order management is essential.
- Excellent communication and interpersonal skills.
- Strong organisational skills with excellent attention to detail.
- Ability to work under pressure and manage multiple priorities.

Skills & Competencies

- Excellent customer service and relationship management skills.
- Strong leadership and team support abilities.
- Excellent communication and problem-solving skills.
- Strong organisational and administrative skills.
- High attention to detail and accuracy.
- Ability to work independently and as part of a team.

What is on Offer

- Competitive market-related salary.
- Opportunity to join a reputable and growing organisation.
- Career growth and development opportunities.

How to Apply

Send your CV to: Tasmim.cassim@stratogo.com
Subject Line: Customer Care Administrator
Important: When applying, candidates must clearly state whether they have experience using Sage Pastel. Applications that do not indicate Sage Pastel experience may not be considered.

Note: If you do not receive a response within three weeks of submitting your application, kindly consider your application unsuccessful.

POSITION INFO:

We are committed to locating the ideal job for you, so we kindly advise against paying for this service. There are no costs associated with securing employment with us.

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