SUMMARY:
Hire Controller - Construction Plant Hire - Durban
POSITION INFO:
Our reputable Construction Equipment Hire client, based in Glenwood, Durban, is currently seeking a reliable and customer-focused Hire Controller to join their team.
Purpose of the Role:
The successful candidate will be based mainly at the reception and hire desk and will act as the first point of contact for new and existing customers.
The role requires a friendly, trustworthy and organised individual who can manage customer enquiries, equipment reservations, bookings, payments, refunds, customer records, outstanding accounts and equipment returns.
The successful candidate must be willing to learn about the equipment available for hire and must be comfortable working in a busy construction-equipment environment that may be dirty and noisy at times.
Salary: MR
Key Responsibilities:
Customer Service & Hire Desk Operations
- Act as the first point of contact for new and existing customers.
- Assist customers professionally, both in person and over the telephone.
- Maintain a friendly, helpful and professional manner at all times.
- Respond to customer enquiries regarding available hire equipment.
- Provide customers with accurate information on equipment and hire requirements.
- Reserve equipment for customers.
- Process equipment bookings in and out.
- Explain equipment availability, hire procedures and return requirements to customers.
- Handle customer concerns and difficult situations calmly and diplomatically.
- Maintain a strong working relationship with customers and colleagues.
Equipment Hire & Control- Ensure that all hire equipment is accounted for at all times.
- Maintain accurate records of equipment booked out and returned.
- Monitor equipment due for return.
- Follow up with customers regarding overdue or outstanding equipment.
- Maintain a good working knowledge of all equipment available in the branch.
- Learn the features, uses and basic requirements of the equipment available for hire.
- Ensure all equipment movements are correctly captured on the relevant system.
- Assist with loading and off-loading equipment where required and physically able.
Payments, Refunds & Debtors- Process customer payments accurately.
- Record and process refunds where applicable.
- Handle money responsibly and maintain accurate transaction records.
- Follow up with debtors regarding outstanding payments.
- Ensure payment-related queries are resolved professionally and timeously.
- Maintain confidentiality when handling customer and financial information.
Customer Administration- Register new customers on the company’s system.
- Ensure all required customer information is obtained and correctly recorded.
- Keep existing customer details accurate and up to date.
- Maintain organised customer and equipment-hire records.
- Complete all required hire documentation accurately.
- Use Hansa and other software systems used by the company
- Ensure information is captured accurately and timeously.
- Follow company procedures when creating or updating customer accounts.
Branch & Operational Support- Help maintain a clean, tidy and organised store.
- Keep the reception and customer-service areas presentable.
- Assist colleagues with their duties when time permits.
- Support the smooth daily operation of the branch.
- Assist with local marketing activities when time permits.
- Where licensed and authorised, deliver and collect equipment from customer sites using the company bakkie.
- Perform additional reasonable duties required by management.
Minimum Requirements: Qualifications:- Matric / Grade 12 is essential.
- No construction-related qualification is required.
Experience:- Previous customer service, reception, retail, hire-desk, sales or administration experience will be advantageous.
- Previous experience dealing with customers in person and over the telephone will be advantageous.
- Previous experience processing bookings, payments or refunds will be advantageous.
- Experience working with equipment, stock, rental assets or hire products will be beneficial.
- Previous experience in the construction, equipment-hire, retail or related industry will be advantageous but is not essential.
- Candidates with good, stable and relevant work experience will be preferred.
Skills & Competencies:- Basic computer literacy is essential.
- Comfortable using the internet, email and business or accounting-type software.
- Willing and able to learn Hansa and the companies internal systems.
- Hansa training will be provided.
- Strong customer-service and communication skills.
- Confident communicating with customers in person and over the telephone.
- Good administration and recordkeeping skills.
- Strong attention to detail and accuracy.
- Able to handle payments, refunds and customer information responsibly.
- Able to keep track of equipment and outstanding returns.
- Able to work under pressure.
- Able to remain calm and diplomatic in difficult situations.
- Able to respectfully stand their ground when dealing with difficult customers.
- Able to work effectively with colleagues.
- Comfortable giving and receiving instructions.
- Willing to learn about construction and hire equipment.
- Must reside locally or within a reasonable travelling distance of Glenwood / Durban South.
Working Environment & Availability:- Must be willing and able to work Monday to Friday from 07h00 to 16h30.
- Must be willing and able to work every second Saturday from 08h00 to 11h00.
- Must understand that the work environment may be dirty and noisy at times.
- Must be healthy and able to perform the duties required by the position.
- Must have sober habits.
- No smoking is permitted.
- Must be comfortable working in a construction-equipment hire environment.
Beneficial Attributes:- A valid driver’s licence.
- Confidence driving a company bakkie.
- Ability and willingness to deliver and collect equipment from customer sites.
- Ability to assist with loading and off-loading equipment safely.
- Previous construction or equipment-hire industry exposure.
- Previous customer-facing work experience.
- Ability to speak isiZulu.
- Interest in construction equipment and the hire industry.
The Right Person:- Must be 100% trustworthy.
- Must be comfortable dealing with money and expensive equipment.
- Must be friendly, helpful and customer focused.
- Must be eager to learn.
- Must be organised, accurate and dependable.
- Must be able to communicate professionally with customers and colleagues.
- Must be able to work under pressure.
- Must remain calm and diplomatic in difficult situations.
- Must be able to stand their ground respectfully when required.
- Must be willing to assist colleagues with other duties.
- Must show initiative and be willing to assist with marketing activities.
- Must be practical and comfortable working in a busy hire-store environment.
- Must demonstrate honesty, maturity, responsibility, and strong work ethic.
Please take note: if you have not been contacted within 14 days, please consider your application unsuccessful.
